Audio Overlapping Issue in Interactivity

Feb 19, 2019


I've recently faced an issue in the latest update on Storyline 360.

In an Interactive Slide, if we click on Submit without attempting any option, a popup appears that we must complete the question before submitting.

I've integrated audio in the Correct, Incorrect and Try Again feedback layers.

When I click the OK button on the popup or attempt any of the option, audio from the Correct, Incorrect and Try Again feedback layers start playing simultaneously.

Please look into it.




16 Replies
Katie Riggio

Good morning, everyone!

Sorry you've come across this roadblock. We have this issue listed as a high priority, and I'm tagging this discussion so I can circle back with any new information. Stay tuned 📻

For now, the workaround is to add a trigger to "Play media (audio) when the timeline begins on the Correct/Incorrect layer." I understand it's a bit of reworking when you have several slides with feedback layers, so let us know if you need a hand!

If there's anything else I can help with, I'll be here!

Vaibhav Singh

Hi Katie,

Thanks for the workaround but “Play media trigger when the timeline starts” will make all the audio to loose seek bar control and that will cause another issue. (User will not be able to drag audio time with slide).

Looking forward for the resolution of this issue in the next update.





Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Vaibhav Singh

Hi Leslie,


Thanks for the update.


I noticed that after the update, if I import any wav audio file into any slide, it automatically converts to mp3 file. 


Please confirm if it actually converts wav to mp3 or just renames it.

If it converts into mp3, please let us know the bitrate and quality settings of the mp3 file.





Vikrant Dangi

Hi Vaibhav / Ashley,

For better understanding of problem I would like to represent the scenario step by step:

  • I have imported .wav Audio file and following thing happens:
    • Old Version : Keeps the format of audio file to .wav
    • New Version : Changes the format of audio file to .mp3  
  • I have Published the course and following thing happens: 
    • Old Version: It changes the audio file format to .mp3
    • New Version: It changes the audio file format to .mp3

So We just wanted to know weather the imported .wav audio file in new version is only changing its naming(or extension) or it is Converting the .wav file into .mp3 file? 

And the reason behind this question is when we were using the last version, we noticed that if we import the .mp3 file, storyline decreases the quality of mp3 file by compressing it, so we have imported .wav file and the quality was slightly better than the mp3 file. But after latest update we are facing the same poor audio quality issue even after importing the .wav file.

Note: PFA for same issue.

Vaibhav Singh

Hi Vikrant / Ashley,


Yeah ! I am talking about the same scenario as described by Vikrant.


If we import a wav file into the source file, it automatically "converts / changes the extension" to mp3 in the source file itself (without even publishing the course). 

Hope we made the scenario clear.




Ashley Terwilliger-Pollard

Hi all,

Thanks for reaching out and reporting this issue! After checking in with our Engineers, they confirmed that this was a visual change from Update 24 to 25. When you inserted a WAV file previously it was converted to an MP3 for storage in Storyline and ultimately upon publish. Update 25 now shows that accurately within the timeline. You can still export as a WAV file from the slide stage if needed!

Hope that helps, and please let me know if you have any other questions!

Tom Lunzer

The problem with multiple layers of audio playing when the user has not selected an answer, after they click on the "You must complete the question before submitting" button HAS NOT BEEN FIXED. I just updated Articulate Storyline 360 today Friday May 24 2019 and the issue is still there.

Yes creating a trigger on the correct, incorrect layers "Play media when timeline starts" does fix that issue, but makes the SeekBar irrelevant. 

Ashley Terwilliger-Pollard

Hi Tom,

Sorry to hear this issue is still occurring for you! I'd love to have our Support team take a look and work with you on this, so I opened up a case for you. You'll see a confirmation of that shortly - and that'll include a link to upload your file for them.

Thanks for reaching out - and we're here to help solve it with you! 

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