Audio plays in preview but not Published output

Hi,

Am also facing the same issue, Does anyone have solution for this ?

Thanks,

Ram

Hi Hari and Ram,

I'd love to help you with this! 

Can you tell me: 

• What browser(s) are you using to view the content?
• What publishing options did you choose (HTML5 first/only, LMS specifications, etc.)?
• Have you tested the content in any other web servers or LMSs? I'd suggest upload to Tempshare as a good option or using SCORM Cloud for LMS content. 
• Can you share a copy of the .story file with us here? Use the "add attachment" button to include it here. 

Let me know and I'll be happy to help! 

Hi Ashley,

Thanks for your replay, Here is the publish settings and scorm versions.

1. File Published SCORM 1.2 & HTML5/Flash

2. Tested in chrome and edge latest versions using SCORM Cloud

Here enclosed the sample published file.

Thanks!

Hari

Hi Hari!

I uploaded your zipped published output to SCORM Cloud and the audio works for me in:

Chrome, Edge, Safari, and Firefox

Here is my published output.

Do you have the same issue with that link?

Yes, still the audio not play for me,

From the slide numbers 2 onwards...., in this package all slides have audio, only first 2 slides play because that's animation with the video file.

Thanks!

Hari

Hi Hari,

Can you share the .story file with us (the file prior to publishing) so that we could see the audio elements you set up on slides beyond 1 and 2? 

Sure! Here with enclosed the story file.

Thanks!

Hari

Hi Hari

I've published your file and uploaded to Scormcloud and watched the first 5 slides - audio plays as expected on all of them - I'm viewing in Chrome.

But its not working for me, I published my laptop that output is working fine, publish from my desktop system this file alone is not working.

The same file previous version (storyline 2) is working fine for me via publish laptop or system, the storyline 3 upgraded version is not working.

Thanks!

Hari

Hi Hari

you have the publish settings set for LMS - which LMS are you uploading the zipped file to?

SCORM 1.2 & upload and tested SCORM cloud only.

The same story file publish via laptop is working for me!

Thanks!

Hari

Hey Hari!

Sorry this is still causing some headaches for you.

I want to make sure I understand exactly what's happening here. When you upload the published output to SCORM Cloud, are you able to hear the audio there? 

Hi Hari,

On your laptop and desktop - are you using the same version of Windows, and the same update and versions of Storyline? 

No if I view local system itself not hear the audio.

Thanks!

Hari

Both are same version window 10, Storyline 3 (Update 1).

Thanks!

Hari

Hey Hari!

Thanks for letting us know it's only happening when viewing the course locally. 

If you view a Storyline 3 course on your local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that can cause various features of the course to fail. 

To test your published content, upload it to the environment for which it was published. For instance, since you're publishing for LMS- uploading to SCORM Cloud is the best way to test it outside of your own LMS. Since the audio works there, your file is good to go! 

If you do need to view the course locally, publishing for CD will be the option to choose.

Let me know if you have questions! 

Hi Ali Goulet,

Thanks for your replay, I tried your option also its not working.

My friend suggest one more option preview the complete project once then publish the course. I tried that one now it seems here the audio in the published file. I think this is not the solution, but seems right now this file is working.

Many thanks to all of you for the support to this issue! :)

Thanks!

Hari

Thanks for the update, Hari! So glad that you're all set 😀