When I play audio in the timeline or in preview, I hear a scratchy background noise. But when I play the audio in Editor it sounds just fine. I'm wondering if this relates to the problem I had with my PC and IT had to do a forced shutdown when Storyline was opened but saved. After that, I now seem to have this sound issue, but it's curious why it sounds fine in the Editor. Has anyone experienced this problem and if so, how did you fix it? Thanks!
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further:
3 Replies
Hi Phyllis,
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Thank you Peter! That would be great. I'll create a case now.
Thanks, Phyllis. Feel free to pass on your case number so I can keep an eye on it.
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