audio randomly not playing using 360 in IE and Chrome

We are have problems with several units in our course. We are using 360 to create our courses and publishing with HTML with flash fall back. We have testers indicating that audio sometimes does not play, specifically on the last slide where I'm submitting my results. Why is this happening. I need to resolve this ASAP.


Thanks
Sandy

1 Reply
Ren Gomez

Hi Sandy,

Sorry to hear your audio isn’t playing correctly! Because of the urgency, I’ve opened a support case on your behalf and will e-mail you a link to directly upload your .story file for one of our support engineers to take a look. Some excellent details to share would be:

  • Do you see this in publish only, or preview as well?
  • Are you publishing to the web or an LMS?
  • What versions of Chrome/IE are the testers using?

I'll include this in the email as well. We'll get to the bottom of this!