I recorded audio in Storyline via the record mic option. I made some edits in the audio editor and all tested good. When I went to preview my slide, the audio began skipping and and would get hung up. Now when I access the editor it is doing the same thing. Is the audio file now corrupt? Is there a way to fix this issue?
When adding audio in Storyline, be sure to work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.
Are you utilizing the latest update, which is Update 6?
Another thought is that perhaps you can share the audio file so that we can see if it's choppy? You can check out this tutorial for how to export and you can just share it with us here. Just in case it's not corruption as my first post indicated
I have a somewhat similar probem. I record an audio track using the record from mic feature in Storyline. The track plays normally when opened in the audio editor, but when I play it from the Timeline, to set my cue points, the sound cuts out before the track finishes playing. This does not happen everytime, but often enough to cause problems. It does not appear to matter if the audio track is in the slide base layer, or an additional layer within the slide. Any ideas as to what can be causing this?
Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters(for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names.
I have the same issue, various mics, plenty of memory in the PC (8GB), latest drivers. When recording from the mic and then playing back the sound is heavily distorted and skipping. When published the sound is fine. This is a bug in the audio preview / editor somewhere and I wish it would be fixed.
Hi Alexander! This thread is a bit dated and was for Storyline 1. Can you verify what version/update of Storyline you are utilizing? Do you have the issue in any project or just a particular one?
Hi Alexander! Looks like you have responded to the forums via e-mail. This does not allow your attachments to come through, but does include your signature. You are welcome to pop in and edit if needed.
Bringing up a 6-month old thread, but I'm having this issue with Studio 360. I created the visuals in PowerPoint then load my audio file, set my slide progressions and animations, loaded to Review. During slide progressions, the audio jumps or stops as it loads the next slide.
Hey Ronald - I know you are continuing to work with our support team, but hopefully anyone in the community that has some insight to share will pop in to assist.
Not sure if this is applicable to anyone on this thread, but I often have this problem if my laptop isn't connected to a power source. Plugging it in seems to fix this more often than not.
It looks like Ronald was going to circle back to his support case at some point, so if we see any helpful info there, we'll try to keep this discussion updated as well.
I have my audio and I enter the CC and everything is good. I save and close and when I come back it is skipping and choppy. Some of the audio is deleted. I fix it by using the original data from the media library but then it happens again.
If you are still having trouble, we'd be happy to take a look at your file and troubleshoot with you in this thread or privately in a support case. Whatever you are most comfortable with.
21 Replies
Hi Erin and welcome to E-Learning Heroes!
When adding audio in Storyline, be sure to work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.
Are you utilizing the latest update, which is Update 6?
In case it's just this file, I'd also try opening a new Storyline project and import this older one into the blank project.
Hi Erin!
Another thought is that perhaps you can share the audio file so that we can see if it's choppy? You can check out this tutorial for how to export and you can just share it with us here. Just in case it's not corruption as my first post indicated
I have a somewhat similar probem. I record an audio track using the record from mic feature in Storyline. The track plays normally when opened in the audio editor, but when I play it from the Timeline, to set my cue points, the sound cuts out before the track finishes playing. This does not happen everytime, but often enough to cause problems. It does not appear to matter if the audio track is in the slide base layer, or an additional layer within the slide. Any ideas as to what can be causing this?
Hi Edward!
Are you running the latest update of Storyline, which is Update 6?
Have you confirmed that you're working with all local project files?
Additionally, have you tried to conduct a repair of Storyline? If you're able to confirm the above and conduct the repair, please feel free to share your .story file with our team here.
I have the same issue, various mics, plenty of memory in the PC (8GB), latest drivers. When recording from the mic and then playing back the sound is heavily distorted and skipping. When published the sound is fine. This is a bug in the audio preview / editor somewhere and I wish it would be fixed.
Hi Alexander! This thread is a bit dated and was for Storyline 1. Can you verify what version/update of Storyline you are utilizing? Do you have the issue in any project or just a particular one?
Hello,
This issue is with any project, storyline 2, latest patch.
Thanks,
Alex
Thanks for the details Alexander. Not the behavior we would expect. I would the repair of your software as mentioned in this article.
Also, please note that replying to the forums via e-mail includes your signature in your reply. You are welcome to pop in and edit if needed.
Fixed the signature, thanks.
No problem on our part Alexander, just like to be sure that the users are aware.
OK uninstalled and reinstalled, same behavior. Stuttered audio in the audio editor and audio preview.
Would you be able to share your .story project for us to take a look?
This post was removed by the author
Hi Alexander! Looks like you have responded to the forums via e-mail. This does not allow your attachments to come through, but does include your signature. You are welcome to pop in and edit if needed.
Bringing up a 6-month old thread, but I'm having this issue with Studio 360. I created the visuals in PowerPoint then load my audio file, set my slide progressions and animations, loaded to Review. During slide progressions, the audio jumps or stops as it loads the next slide.
Help!
Sorry to hear that, Greg! Let's see if we can narrow down why this is happening.
If you're still having trouble, could you share your Articulate Package here so I can take a closer look?
I never had this problem until today, and I am in AS2. Case #01052569, has anyone figured this out yet?
Hey Ronald - I know you are continuing to work with our support team, but hopefully anyone in the community that has some insight to share will pop in to assist.
Not sure if this is applicable to anyone on this thread, but I often have this problem if my laptop isn't connected to a power source. Plugging it in seems to fix this more often than not.
Hey Meghan - thanks for that tip!
It looks like Ronald was going to circle back to his support case at some point, so if we see any helpful info there, we'll try to keep this discussion updated as well.
I have my audio and I enter the CC and everything is good. I save and close and when I come back it is skipping and choppy. Some of the audio is deleted. I fix it by using the original data from the media library but then it happens again.
What am I not understanding?
Hi Josh!
Sorry to hear you are running into trouble with your audio when you revisit your project.
I have a few additional questions for you:
If you are still having trouble, we'd be happy to take a look at your file and troubleshoot with you in this thread or privately in a support case. Whatever you are most comfortable with.