We are developing two different courses, but having the same issue with both.
About halfway through some of the slides/scenes, the audio stops. The rest of the scene works fine, but no sound. The next scene starts with sound but may or may not drop the audio part way through the scene/slide.
However, the affected slide is not consistent across launches. When you relaunch the course (or another tester does) it presents the same experience, but the scene/slide that experiences the dropping audio may change.
I am having this same issue. I checked my video on it's own and it works fine but once in storyline the video and audio stop near the end. Like the screen freezes but the time is still running.
Figured it out. It was a Trim issue. I didn't notice that when I trimmed the beginning of the video there was a default trim mark at the end of the video that I needed to move out.
4 Replies
Hi Michael,
Thank you for reaching out!
That is indeed strange! A few questions for you as we look into the best next steps:
Keep us posted and let us know if you have any questions!
I am having this same issue. I checked my video on it's own and it works fine but once in storyline the video and audio stop near the end. Like the screen freezes but the time is still running.
Figured it out. It was a Trim issue. I didn't notice that when I trimmed the beginning of the video there was a default trim mark at the end of the video that I needed to move out.
Hi Danica,
Thanks for chiming in and sharing how you were able to fix the issue you were running into!
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