Audio Stops Working When Revisiting on iPad?

We've noticed a problem where someone is accessing a Storyline course on an iPad and they exit the module midway through.

Then they return to the module, let's say they want to start over rather than continue where they left off. So they click "NO" at the promt to start at the beginning. When this happens, the audio does not play. Other media such as videos play, all the navigation elements work, but the audio doesn't.

Anyone else experience this or have any insight on why this is happening?

Thanks in advance!

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