Audio Trouble in Safari
Jun 12, 2019
I am having issues with course audio playing when published to LMS and experienced using Safari. We've tested in Chrome and IE as well and this issue does not occur there. I have 6 slightly different versions of the same course and the same slides are causing issues across all courses. I cannot see any difference between these slides and other similar slides.
The problem: There are three slides in my course where the audio does not play when the slide starts. If the user presses replay, the audio plays fine. If the user presses pause, and then play, the audio plays out of sync with the timeline and then has two audio tracks (plays over itself).
What I have tried so far: I read up on some of the Safari 11+ updates which say that the audio may have trouble if the slide is auto advancing. However, all of my slides are advanced by the user.
I also tried to add a trigger to force the audio to play when the timeline starts (play media when timeline starts), but that did not make a difference.
Any thoughts on what may be causing this or possible fixes?
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