Audio/Video out of sync with inserted MP4 video

Hi, Randy - To start, I would recommend that you try the following to rule out common issues: Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. 

Also, please be sure that you are testing your published output in the intended environment. 

Christie --

Thank you for your response.  I have verified the "working locally" process.  I tried importing into a new file with no luck.  I went through the full repair process (uninstall SL2, run SL cleanup batch file, uninstall/reinstall .NET framework, uninstall/reinstall Adobe Flash).  Still no luck.

I am stumped as to why the preview works just fine but the published output does not.  

I need to get this figured out -- my training material is absolutely unusable.  Help!  

Hi, Randy - You may want to check out the tutorial on Adding Videos. It notes: 

Important: Videos will be automatically synchronized with the slide and controlled by the timeline (although you can provide a separate playbar for videos). If you want to insert an interactive SWF file that plays independently of the slide and isn't controlled by the timeline, insert it as a Flash file instead.

I also wanted to add that audio/video can get out of sync if custom buttons are used to start and stop media. If issues persist, you are welcome to submit a support case so our team can investigate this for you further. 

Thanks again.  I'll have to submit a ticket.  I've been doing this for almost a year and have had no problems.  I only recently upgraded to SL2 (and last week the most recent update).  I don't know if this started after the upgrade or the update, but it was one of the two.  I've tried everything I can think of, and it's a no-go. I'll submit a ticket.  If I find anything, I'll update this thread.

Thanks.

Hi, Randy - 

I saw the support case you submitted (00553161) and I will keep an eye on it, as well. 

Hello, I believe I am having the same issue? I am trying to import a video onto a slide, it's mp4 video. When I play the video by itself, there is no syncing issue. However, after importing it into the powerpoint, and exporting it to scorm format for LMS, it is out of sync by 5-10 seconds.. The audio is way ahead of the actual video :( :( Help! I have deadlines :( :( 

Hi Lauren! I'm not sure that resolution was reached in Randy's case, so I would encourage you to reach out to our support team as well with your .story file.

Hi, Lauren -- With respect to your deadlines, even though I have not seen your .story file, one thing to consider may be the quality of the MP4 video you are using. 

Articulate Storyline converts your project into Flash format when Publishing so it becomes viewable using Web browsers. Due to low video quality, the Flash output of the mp4 goes out of sync with its audio. To rectify the issue, you can increase the video quality during publishing. Here's how: 

1. Open your Storyline project. 
2. Click on Publish > Select your publishing option (LMS, Web, etc). 
3. On the publishing window, click on "Quality: Optimized for Standard Delivery" link 
4. On the Publish Quality window, move the Video Quality slider all the way to the right (Video Quality should indicate 9). 
5. Click on Ok and publish your Storyline project. 

Here's an article for your reference: 

https://community.articulate.com/series/articulate-storyline-2/articles/publishing-a-course-for-web#quality 

And again, as Leslie mentioned, you are welcome to work directly with our Support Engineers and may submit a case using this form. 

Lauren -- the steps that Christie outlined above was the solution that worked for me.

Glad to hear it, Randy, and Lauren, please give those steps a shot and let us know if issues persist. 

I'm having this same sync problem with Articulate Presenter. The video is in sync when I play it by itself. But once installed and previewed in Presenter, the audio is out of sync, and this is before I publish it. 

Is there a similar fix for Presenter. I'm pushing a deadline now and really need to get this resolved fast.

TY for your help.

Hi, Steve -- So sorry to hear you are having issues as well, and in order to get you back on track to meet your deadline, I'd like to suggest that you work directly with our Support Staff. Using this form, please summarize the issue you are having and be sure to share your file, and you will receive a follow-up email as soon as they have had a chance to review your case. :)

Hi All, I need a clarification. In articulate storyline 2 I'm importing swf in timeline and also importing audio file. Not able to sync them. Any solution is there??? Thanks in advance for replies

Method 1: importing images, creating text ( transitions in sl 2)in timeline, graphic animations as swf( imported) , importing audio in timeline and syncing with swf.                                        Method 2: importing swf(audio, animations, text - designed in flash) in SL 2.                  Which method gives effective HTML output with minimum time and effort

Hi Sankari,

Are you importing it as a video or as a Flash file?

It sounds like the second method may be easiest, to confirm all those elements are synced up prior to import into Storyline - but that may also depend on the tool you're using.