I have been using Articulate for only a short time now. While using the free trial everything worked perfectly. Now that I have purchased the licence for the product I am running into issues.
What is happening, I am creating a slide with multiple consecutive video imports. for some reason when the clips are imported and the slide is previewed there is audio. However in the slide edit screen the audio chooses when to come on its self. From what I hav sorted through it happens to the newest imported video and also if an existing video is moved for better placement. Is there a fix?
Thanks for contacting us and sharing what you are experiencing with your video files. This is not an issue that I'm familiar with or seeing reports of.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
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Hi Jason and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing what you are experiencing with your video files. This is not an issue that I'm familiar with or seeing reports of.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
This discussion is closed. You can start a new discussion or contact Articulate Support.