Auto recovery not working

I have the auto recovery set to 3 minutes.

I have just receive the 'system low on memory' message (yet again), closed every other programme running .... still couldn't save.

Re-booted the machine, and lost an hours worth of work.

How is this possible if auto recovery is set to 3 minutes - does it actually work!!

What is going on with the 'system low on memory' issue! it happens every day without fail - I have 4Gb ram Win 7 32bit so what else can I do!!!!

Really thinking that I should have gone down the adobe route.

 

Any help gratefully received as this is really raising my stress levels!!

 

Regards

 

Roger

 

3 Replies
Ashley Terwilliger-Pollard

Hi Roger,

Uh oh - it sounds like you're running into a lot of trouble using Storyline! Let's figure out what's going on so we can lower those stress levels back down. 

First, what version of Storyline are you using and are you using the latest update?  You can check by going to the "Help" Tab -> "About Articulate Storyline". You're looking for one of these as the latest: 

If you're not on the latest version, follow the steps to update and let us know how things are behaving after that! 

If you are on the latest version, let's find out a bit more info! Starting with the basics (I have to ask!) are you working on local project files? Are other programs or applications running in the background? How often do you close Storyline and your whole system for a nights rest? 

Our Support Team is also at the ready to look into some system diagnostics with you to figure out why you're seeing that error message, so feel free to share the above answers with them by starting a support case too.  

Lastly, the autorecovery is only in effect if Storyline crashes/force closes on you. If you're unable to save, that won't enable the autorecovery, but you can still look in the temp folders to see if there is an earlier copy of your project there. Here's how to check: 

1. Open this folder in Windows Explorer:  

%Appdata%\Articulate\Storyline 

2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3. Change the file extension of the copy on your desktop from *.tmp to *.story. 

4. Double-click the file to open it in Storyline. 

Let me know how it goes, and we'll get you back up and running as soon as we can!