Automatic layer triggers

Hi Renee,

This issue still exists in Storyline 1 - but it does not appear within Storyline 2. There isn't any additional information to share at this time, but this thread is flagged for update once there's additional information to share. 

This issue is in Storyline 2 I have it with my project at the moment!

I have deleted these two triggers many times, but every time the question feedback layers get edited they re-appear!

I have most up-to-date Storyline 2!

Need a fix ASAP

I never had this problem in Storyline 2, which I'm using every day. That's pretty odd. :/

I had not seen it in ages. We used to have it all the time.

It has re-appeared in a new project all of a sudden.

Hi Lizzie! Do you have a .story file you'd like us to take a look at?

It is a client file. But also I have removed all the offending triggers now so it looks fine.

I could send it to you via a private link.

You can share here Lizzie.

Thanks for sharing the file Lizzie (00880965), I will take a look and respond via your case.

I noticed that this bug is raised 5 years ago. Unfortunately i'm experiencing the same problem with articulate 360! Please let me know if there's a solution to this already, this bug is really frustrating and time consuming to fix.

Hi there, Ann.  I hear your frustration.  I just want to make sure I'm on the same page with you, since the trigger setup is a little different in Storyline 360.  Currently, the default feedback layout triggers for the Continue button are to Hide this layer and to Jump to next slide, when the user clicks the Continue button.

It sounds like the issue is that you're customizing what happens when they click Continue, but the triggers keep reverting.  Is that correct?  Tell me a bit more about your workflow. 

• Are you updating the branching options in Form View? 
• Updating the triggers on the slide layer in Slide View?
• Adding triggers to a feedback master layout?

Hi Crystal, 

I am Updating the triggers on the slide layer in Slide View. I tried to save time by setting up one slide (removing the triggers to hide layer and jump to the next slide) and then just duplicating it so I don't have to delete them again. But it didn't work. Everytime I made changes to the questions in form view the triggers keep coming back so my resolution is to delete them one by one in a 50 item exam. :(

Thanks for that detail, Ann.  I'm going to update our documentation of this issue with your experience and the continued impact.

We are seeing some issues with default feedback layer elements "sticking around" even when you're using a custom feedback master layout.  This might be a workaround that helps you:

• Delete any text from the Form View feedback section.
  
• Design your feedback master layout.
• Manually add Correct and Incorrect layers, and select your designed layout.
• If that setup works, duplicate the slide and change the question and answer text for subsequent slides.  Don't use the feedback panel in Form View.

I'll let you know if we make some changes to this behavior!