Avatars are being cut off and resized

Nov 30, 2016

Hi,

Recently my Storyline files have been resizing and cutting off my avatars so that their heads are always shifted off of their shoulders - which essentially makes them look decapitated. This just started happening and began with one course that was completed a few weeks ago. I opened it up to preview it and publish to LMS and noticed the issue. Now it seems to be occurring in all of my courses.

 

I’ve checked for updates in Storyline and am up to date (11:1609:3020). I’ve opened and closed the files. I’ve restarted my computer. I’ve uninstalled and reinstalled Storyline. I’ve tried it on my laptop monitor and my main monitor. I'm using Windows 10.

 

This happens when I preview in Storyline, in the HTML web view, and in our LMS. However, when other people download the course preview in Storyline it displays just fine for them.

 

I've also had a someone who was able to view the course without issue publish to our LMS for me and then viewed it there. Viewing the course published by someone else presented no problems - the avatars were the correct sizes and their heads remained on their shoulders.

 

I took the same file and used the same publishing settings to publish the course to the LMS and viewed my published file and the avatars were once again resized and cut off.

 

If I delete the existing avatar and replace it with the exact same avatar it seems to fix the issue, but as you can imagine it's not really a reasonable fix if it is happening on the majority of the slides in all of my courses.

 

Any help would be appreciated!

8 Replies
Alyssa Gomez

Hi Betsy, you're absolutely correct - that was an oversight on my part. Since you're the only one seeing this issue, and it's happening on multiple files, I'd suggest connecting with our Support Engineers so they can take a closer look at your settings. You can reach out to them directly by way of this form, and if you want to share your case number here, I can follow along with the case as well.

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