Avatars are being cut off and resized
Nov 30, 2016
Hi,
Recently my Storyline files have been resizing and cutting off my avatars so that their heads are always shifted off of their shoulders - which essentially makes them look decapitated. This just started happening and began with one course that was completed a few weeks ago. I opened it up to preview it and publish to LMS and noticed the issue. Now it seems to be occurring in all of my courses.
I’ve checked for updates in Storyline and am up to date (11:1609:3020). I’ve opened and closed the files. I’ve restarted my computer. I’ve uninstalled and reinstalled Storyline. I’ve tried it on my laptop monitor and my main monitor. I'm using Windows 10.
This happens when I preview in Storyline, in the HTML web view, and in our LMS. However, when other people download the course preview in Storyline it displays just fine for them.
I've also had a someone who was able to view the course without issue publish to our LMS for me and then viewed it there. Viewing the course published by someone else presented no problems - the avatars were the correct sizes and their heads remained on their shoulders.
I took the same file and used the same publishing settings to publish the course to the LMS and viewed my published file and the avatars were once again resized and cut off.
If I delete the existing avatar and replace it with the exact same avatar it seems to fix the issue, but as you can imagine it's not really a reasonable fix if it is happening on the majority of the slides in all of my courses.
Any help would be appreciated!
8 Replies
Hi Betsy,
Could you check and make sure your computer is set to 96 DPI? If you are using a different DPI, then you may see some erratic things happening.
See this article for details. Let us know if you need anything further!
Thank you for in suggestion. However, I've followed the instructions for Windows 10 listed in the article you included and my poor avatars are still losing their heads when I preview.
It doesn't happen with every course, but any course that previously had issues continues to have issues.
Hi Betsy! Since you followed the instructions for changing your DPI and you're still seeing issues, there might be something in the files that is making them corrupt. I would suggest you try to import the slides into a new file to see if that resolves the issue.
If no one else is seeing the issue when they download and preview the same files wouldn't that indicate the file itself isn't corrupt? It's also not just one file for me. It is the majority of Storyline files that I open now.
Hi Betsy, you're absolutely correct - that was an oversight on my part. Since you're the only one seeing this issue, and it's happening on multiple files, I'd suggest connecting with our Support Engineers so they can take a closer look at your settings. You can reach out to them directly by way of this form, and if you want to share your case number here, I can follow along with the case as well.
Thanks! I've filled out that form and the case number is # 00968644.
Thanks for sharing your case number here. I'll check in periodically as the case progresses. :)
Hi there Betsy! Just dropping in to let you know that I'm checking on your case. It looks like Wilbert was not able to reproduce the behavior and recommended trying these troubleshooting steps to fix unexpected or erratic behavior.
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