Background Color change after publishing

All,  I have a project that I have been working on for the last week that has been published several times.  After loading it on my LMS and launching, I noticed that the background color has changed from white to gray.  When the project is previewed in Storyline it's fine but once published the slide background color changes.  

Incidently, I have also posted three versions on Tempshare.  When I go back and look at the oldeer versions that are on Tempshare the background is gray and I know that this is not the way that it was when I posted it.

Any thoughts or suggestions on this would be greatly appreciated.



36 Replies
imgk hss

Hello Crystal,

Issue> The Video background changes to grey after publishing in Storyline360

We are facing the same challenge as mentioned in this initial thread (5 yrs ago!). We dont see this issue when we publish it in Storyline2. Is there any workaround to fix this issue?

We are using 'modern' player, hence we had to publish the course in Storyline360.


imgk hss

Hi Ashley

1. I have shared the Storyline360 (v3.26.18364.0) source file with 2 video slides. When we publish it, a Grey patch appears at the video background.. I have attached the screenshot of the same.

2. I have attached the same video source file in SL2 format also. The grey patch doesn't appear when we publish it in SL2.

We have created loads of such slides and any quick workaround to fix this, is much appreciated. 

Crystal Horn

Hi imgk. I published your Storyline 360 file to Review 360, and here's what I saw:

  • Google Chrome 73 and Mozilla Firefox 66: No gray background.
  • Internet Explorer 11 and Microsoft Edge: A slight outline around the video. You can see a pink line in the image below.

    We have this issue documented, so I'll make sure to notify you of any changes we make.

Can you test my output link and let me know what you see and what browsers you're using? I want to make sure we can document the gray patch you're experiencing!

Lauren Connelly

Hello everyone!

I'm thrilled to share that this bug has been fixed in Storyline 360 Update 36 (Build 3.36.21213.0)!

In previous versions, mp4 videos were displayed with an outline which was not expected behavior. Our team has released the fix, and it's ready for download.

To stay up to date with new bug fixes and features, we recommend updating your Articulate 360 Desktop App!