I'm using storyline 2 for a training project; output must be HTML5 for ipad users. I'm experiencing slow background image loading between slides; when user navigates to a new slide, background image load with a delay, showing white background for a second (or less). It's a very annoying effect. I have to use background images for marketing reasons. How can I solve the problem?
I've read the tutorial but i didn't find a solution to my problem. I added the image to the background of the master slide, but I have the same problem.
Thanks for that update, Lorenz. In this case, it would be most helpful if our engineers could poke around in the file a little to troubleshoot. If you do decide to share it with our engineers, you can let me know the case number here, and I'll be sure to follow along with it as well! :)
I have the same problem that the background image on the master slide takes forever to load. The background image is only small (11kb) and there is no transition or animation attached to it. How can this be resolved please? Any ideas?
I'm having a similar issue. Despite using smaller file size images and even a smaller size story/player I find that the background image loads slowly and in sections. This happens in both my LMS and Cloud Storm.
Thanks for chiming in, and I also see that you opened a support case. Good idea! One of our Support Engineers will test your file and get back with you as soon as they have more to share. I'll also follow along and share updates here, as needed.
I'm just posting to say that I also experience this slight delay when working with full screen images which causes them to be the last thing to appear on the slide (causing a brief flash of the white background).
I will look forward to seeing any updates now I am subscribed to this thread.
I see that our team is still testing Jason's file, so we'd love to get some eyes on your example as well. Can you share it with us either here in ELH or send along to our team here?
I've tried to reproduce the problem using large images in a new course but it worked perfectly.
I then found the course where I initially spotted the problem and tried to re-upload it online (just to see if a new version of storyline would fix the problem) but then I noticed some of the javascript files weren't uploading (from Storyline output\mobile\slides).
Once I re-exported the course under a different name and uploaded it again, it seems to be working fine.
Unfortunately I can't remember which other courses of mine are having problems but I will report back if I see it again.
11 Replies
Hi Lorenz! In case you're interested, here's some information on how to use Slide Masters.
Thanks Alyssa,
I've read the tutorial but i didn't find a solution to my problem. I added the image to the background of the master slide, but I have the same problem.
How can I do?
Thanks for that update, Lorenz. In this case, it would be most helpful if our engineers could poke around in the file a little to troubleshoot. If you do decide to share it with our engineers, you can let me know the case number here, and I'll be sure to follow along with it as well! :)
I have the same problem that the background image on the master slide takes forever to load. The background image is only small (11kb) and there is no transition or animation attached to it. How can this be resolved please? Any ideas?
Hello Yvonne!
Sorry to hear that you have run into difficulty with the background image loading.
I did see where Lorenz reached out to our support team, but we were unable to duplicate and/or replicate the issue reported.
Would you be able to share your .story file so that we could take a look?
I'm having a similar issue. Despite using smaller file size images and even a smaller size story/player I find that the background image loads slowly and in sections. This happens in both my LMS and Cloud Storm.
Hi Jason,
Thanks for chiming in, and I also see that you opened a support case. Good idea! One of our Support Engineers will test your file and get back with you as soon as they have more to share. I'll also follow along and share updates here, as needed.
I'm just posting to say that I also experience this slight delay when working with full screen images which causes them to be the last thing to appear on the slide (causing a brief flash of the white background).
I will look forward to seeing any updates now I am subscribed to this thread.
Hi Stephen,
I see that our team is still testing Jason's file, so we'd love to get some eyes on your example as well. Can you share it with us either here in ELH or send along to our team here?
Hi Ashley,
I've tried to reproduce the problem using large images in a new course but it worked perfectly.
I then found the course where I initially spotted the problem and tried to re-upload it online (just to see if a new version of storyline would fix the problem) but then I noticed some of the javascript files weren't uploading (from Storyline output\mobile\slides).
Once I re-exported the course under a different name and uploaded it again, it seems to be working fine.
Unfortunately I can't remember which other courses of mine are having problems but I will report back if I see it again.
Gremlins, perhaps? 🙃
If you run into it again, we're here! Just let us know and we are happy to dig in.
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