12 Replies
Alyssa Gomez

Hi Tanya, thanks for clarifying that!

With your permission, I'd like to take a look at your project file to investigate what's happening. You can import the single slide into a new file, then send me the new file to review. 

You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Tanya Swofford

Hi there, I can't figure out how to share just the slides so here is the link to the current entire project. It has a long way to go.

https://360.articulate.com/review/content/72fe0519-cb65-4a35-b47d-9d3e3cdbe05e/review

Thank you,

Tanya Swofford
Executive Administrative Assistant - CSG
Engle Martin & Associates

5565 Glenridge Connector NE | Suite 900
Atlanta, Georgia 30342
O: 678.553.0696 | F: 678.553.4401 | M: 678.758.5567
www.englemartin.com | tswofford@englemartin.com

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Katie (Gokhshteyn) Riggio

Hey, Tanya. Happy to help, too!

I'm having some trouble reproducing the base layer issue in your published output. Have no fear, though! I've started a support case so we can continue to communicate there to nail down the culprit. 

By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!

Adam Collins

Hello,

My issue is similar. When I switch layers, there is a momentary flash to the base layer. It is less than .25 second, but it is enough that I am not able to use more than one layers or else my base layer will flash at every interaction that changes a layer. Is this a glitch in Storyline, or am I missing something?

Adam Collins

 Hello, Ashley.

I submitted a modified version of the file for the team to review. However, I noticed something when I modified the file to be able to go back to the base layer.

I think that Storyline has issues processing the .png files that I need for the software mock up fast enough. For instance, when I added a button to loop back to the base layer of the project, there was not a glitch the second time I went through it. I am not sure if Storyline is not able to cache the files fast enough the first go around (if that is how it works) but it does appear to correct itself when the second play through occurs.

Katie (Gokhshteyn) Riggio

Hi, Norma. Sorry you're running into this!

Peeking at Adam's case, I see that our team logged this behavior as a software bug. We found that transitioning between layers that have images could cause flickering when viewing the HTML5 output for the first time on Chrome and Firefox. 

Does that description match your experience? Also, would you be able to share your .story file with our Support team for testing? You can send it privately to our team here. They'll take a closer look, and will delete it after troubleshooting.