I've run into the problem that some people have mentioned here, which is that something triggered slide layers to not show the base layer, even though the Hide Objects on Base Layer is NOT enabled. It looks like there is a white box covering the screen and the base layer won't show. Has anyone found a workaround to this, other than starting over? It seems as though the whole file is corrupt as new slides (with new layers) act the same way.
Hi! Would you be able to share a .story file so that we could take a look? Or perhaps refer me to threads you saw it mentioned in. I'm not following right now, but would be happy to take a look.
The fix (which works about 90% of the time) is to right-click on the screen and go to Properties (I think). I don’t have Storyline in front of me now, but the context menu should have No Fill as an option. Select that as you’ll see Solid Fill is selected, causing the problems. Sometimes when it’s really buggy, No Fill doesn’t show up. Then you have to remake the slide, as far as I can tell.
Thank you both for the quick response however Wendy, I don't understand. I don't see how the feedback layers have anything to do with this, it's not a question, just a regular slide with layers. Am I missing something? I've been using S2 for ages...maybe it's a Monday thing.
I think i've sorted it. On my image i have a hover action to show another layer with a larger version of the image. I think when the layer appears, because my mouse is already over the image, it jumps to the larger view. I've taken the hover action out and now it works.
Sorry to waste your time and again, appreciate your quick response.
Just a note Rodney - you don't need all those 'change state' to visited triggers on the coloured blocks - SL automatically applies the state when the user clicks.
every layer has to have a layout similar to a base slide master layout - it just so happens that it displays in the feedback layer options box. In most cases it will be a blank slide if it is not a default or custom feedback layer.
Once I added the blank layout to the second layer the menu displayed as per all the other layers.
Glad Wendy and others were able to assist and it looks like you deleted your posts so I'm not sure what you were running into. If you need additional assistance and would like to share privately you can also send along to our Support Engineers here or let us know in the forums and we can look at ways for you to send to us directly.
Hi, I'm facing the same issue. When I submit my answer in a knowledge check slide, the base layer objects are not clearly visible on feedback layer. It seems as if there's a translucent shape placed over the base layer. Could anyone please help me out in this?
Please share your project file so we can investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I'm having the same problem as the original post. It has nothing to do with feedback. It is each of my layers. I'm unable to see the base layer while developing. It does show in preview, but not during editing. I've attached a sample. Can someone help me figure this out?
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Hi! Would you be able to share a .story file so that we could take a look? Or perhaps refer me to threads you saw it mentioned in. I'm not following right now, but would be happy to take a look.
Hi -
Here's an old thread that may help!
Thank you. I submitted a ticket and will upload there.
Yes, I did find something about it here: https://community.articulate.com/discussions/building-better-courses/bug-adding-new-layer-all-base-layer-objects-are-invisible
Thanks! If you could share your case number, I'd be happy to follow along as well.
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Hi Rodney
you didn't have the same layout selected for that layer...
The fix (which works about 90% of the time) is to right-click on the screen and go to Properties (I think). I don’t have Storyline in front of me now, but the context menu should have No Fill as an option. Select that as you’ll see Solid Fill is selected, causing the problems. Sometimes when it’s really buggy, No Fill doesn’t show up. Then you have to remake the slide, as far as I can tell.
Thank you both for the quick response however Wendy, I don't understand. I don't see how the feedback layers have anything to do with this, it's not a question, just a regular slide with layers. Am I missing something? I've been using S2 for ages...maybe it's a Monday thing.
This post was removed by the author
I think i've sorted it. On my image i have a hover action to show another layer with a larger version of the image. I think when the layer appears, because my mouse is already over the image, it jumps to the larger view. I've taken the hover action out and now it works.
Sorry to waste your time and again, appreciate your quick response.
I'll delete these story files now.
Just a note Rodney - you don't need all those 'change state' to visited triggers on the coloured blocks - SL automatically applies the state when the user clicks.
Hi Rodney
every layer has to have a layout similar to a base slide master layout - it just so happens that it displays in the feedback layer options box. In most cases it will be a blank slide if it is not a default or custom feedback layer.
Once I added the blank layout to the second layer the menu displayed as per all the other layers.
Hi Rodney,
Glad Wendy and others were able to assist and it looks like you deleted your posts so I'm not sure what you were running into. If you need additional assistance and would like to share privately you can also send along to our Support Engineers here or let us know in the forums and we can look at ways for you to send to us directly.
Thanks again everyone. I thought I was all over S2 so it's good to learn more about it.
Have a great day!
Glad to hear things are back to normal for your Rodney and thanks for the update!
Hi, I'm facing the same issue. When I submit my answer in a knowledge check slide, the base layer objects are not clearly visible on feedback layer. It seems as if there's a translucent shape placed over the base layer. Could anyone please help me out in this?
We'd be happy to help you out, Priyanka.
Please share your project file so we can investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you Leslie, the solution helped.
I'm so glad that Lianne was able to help you, Priyanka! I appreciate the update.
Can we share the resolution here please? I am having the same issue. Happy to share my project privately if a link can be provided.
Hi, Nikki.
I'm happy to take a look at your project to see what's happening. You can submit it privately to me through this link.
Sent! Thank you.
I'm having the same problem as the original post. It has nothing to do with feedback. It is each of my layers. I'm unable to see the base layer while developing. It does show in preview, but not during editing. I've attached a sample. Can someone help me figure this out?
Hi Karel,
While on another layer, try turning the visibility on for the base layer.