Base layer not showing on Quiz Review

May 29, 2019

Hi everyone, 

I am creating a quiz and having some issues with the quiz review. On some questions the base layer is not showing when it goes through the review. It shows the Review layer, but not the question and everything on the base layer is gone. I do not have the base layer hidden in the Review layer so there is seemingly no reason it is not showing up. What is really tricky is it's not the same slides every time. I can take the quiz 5 times, and each time I go through the Review it is different slides that aren't showing the base layer. Anyone experienced this, or have any ideas for fixing??

Thanks!

5 Replies
Crystal Horn

Hi there, Allison. It's tough when issues happen sporadically like this! Let me grab some details to help you better:

  • Is this happening during Preview in Storyline, in the published output, or both?
  • If it's happening when published, where are you hosting your project?
  • Do you have correct and incorrect feedback enabled, and do those layers hide when you click to continue?

Of course we'd be happy to see your file as well. You can share it publicly here, or send it to us privately by uploading it here. We'll delete it when we're done troubleshooting.

Allison Kozlowski

It is happening both in Preview in Storyline and when published. I've published it both to Review 360 and tested the SCORM file on SCORM Cloud - happens in both places. I only have Incorrect Feedback enabled, so when I click continue it jumps to the next incorrect question, which sometimes will show and sometimes will not. I will submit a case and attach the file there. Thank you!

Lauren Connelly

Hi Tejas!

Thanks for following up! It looks like in Allison's case, the snag happened when using a previous version of Google Chrome. We recommend installing the latest version of Chrome.

If you're using the latest Chrome version and still running into this issue, I'd recommend connecting with a Support Engineer for additional troubleshooting.