I need help with deciding on a policy for using course transcripts. When my team first got Storyline, we decided to use the Notes as a Course Transcript; many of our learners are call center reps and do not have computer speakers. My question is: if we put text in the Notes field in Storyline, should we be consistent and be text in the Notes on every single page, even if the text and the audio talk track are identical? What have you found, or heard in the industry, to be a best practice?
For transcripts I try to make mine match exactly because it's intended as an either / or. This is more convenient for me since my original scripts are reviewed by compliance / legal. They also like to see the match-up.
I wouldn't make text match up on screen and in the audio if both were going to be played simultaneously and the intent was both at a time. Not much reason for on-screen text to match audio and research indicates it's extraneous and detrimental.
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For transcripts I try to make mine match exactly because it's intended as an either / or. This is more convenient for me since my original scripts are reviewed by compliance / legal. They also like to see the match-up.
I wouldn't make text match up on screen and in the audio if both were going to be played simultaneously and the intent was both at a time. Not much reason for on-screen text to match audio and research indicates it's extraneous and detrimental.
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