Best practices for embedded video

I've been trying to embed video into a slide, and not having much success when publishing.

The video format is mp4. The project/scene consists of two slides, one of which contains the video.

When I preview the scene, then the video plays, but when published the video appears as a big empty white space and playback freezes.

I've tried out all manner of publishing settings to no avail.

Any tips please from the pros would be a big help. Is there an example project which works so I can test if it is my system at fault - or are there known issues with the release which I need to work around?

Thanks for your help!

12 Replies
Brent Done

Mike Enders said:

Will B,

Out of curiosity...what browser are you using to view the playback?  If it's Chrome, or FireFox, I'm having similar issues.  Try IE9 and see if this clears the issue...


I have the same problem with a white space where the video should be when played on IE 8. My client uses IE 8 exclusively due to custom applications. Works with Chrome. What can I do to get it to work on IE?

Leslie McKerchie

Hi Brent! 

Please do the following to see if it resolves the issue Internet Explorer 8 users are experiencing: 
1) Upgrade Adobe Flash Player here.
2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here
3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run. 
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens. 
Windows Vista / 7: 
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects" 
Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 
7) Close all browser windows for the changes to take effect, and then test your content again. 

If you need additional help, please reach out to our support team for assistance.
Faye S.

Hello - I wanted to know more about  embedded videos from Vimeo in SL 360. Also to see if others are having the same kind of issues. 

Due to the file size capacity allowed by our organization's LMS, it can only be up to 55 MB, so I upload the video into Vimeo and then embed it in the player slide. 

Once that happens, it is imperative for the learner to watch the whole video so the 'Next' button will not appear until the media has played through. The issue that I have is when I test it, the 'Next' button is illuminated but some learners are having a hard time because the video is complete, but there is a time lapse in between when the 'Next' button appears. I can put together a sample if anyone would like to take a crack at it. The menu navigation is restricted and the playbar is restricted as well.