Big issues with WCAG Accessibility and Storyline 360


We are building a course in Storyline 360 that needs to meet the WCAG 2.1 standards. Our partner just did accessibility testing and found the following glitches:

• Currently, Storyline is handling only one type of knowledge interaction (Select all that apply) 100% correctly.
• For multiple choice questions: JAWS instructs learners to use their keyboard arrow keys to make a selection. However, the course doesn't actually react to those keys. Radio buttons only react to either the space bar or the enter key.
• For matching questions with drop-down lists: Learners are unable to select an item other than the first item in any drop-down list with the keyboard.

When will these glitches be resolved? Does anyone know?

6 Replies
Crystal Horn

Hi there, Wendy. Thanks for sharing the areas where you need better accessibility from Storyline 360 output. To confirm, we've got those issues documented.

We're making good progress on accessibility enhancements for Storyline 360. We've been consulting our customers about specific needs and have identified a range of improvements we can make.

The way the Storyline player is currently built, we're able to make incremental improvements, but we want to aim higher. So we're working on a better player structure that'll provide industry-leading accessibility support. We have several enhancements planned to comply with the latest accessibility standards across more screen readers and web browsers.

We're excited about these changes, and we think you're going to love them too! I can't share the details yet, but I'll be sure to update you as soon as the features are ready.

valerie ryan

Hello, we are running into issues with stoyline 360 course that is resulting in Broken Aria references. We worked with an Articulate engineer to try and solve this issue and changed to the modern player. Unfortunately, our customer's testing is still coming up with the same issues. Can you assist in a solution for this? thanks

Ren Gomez

Hi Wendy and Valerie,

Thank you for continuing to share the crucial need for creating accessible content for all learners. While more work remains, we're at a point where we're confident the work done so far delivers meaningful real-world improvements for learners with accessibility needs. I've included links below where you can find all the details on what this means for Storyline 360 Update 36:

You'll also find our general FAQ on accessibility in Articulate 360 tools here.

This release makes it significantly easier for those users to perceive, operate, and understand content published with Storyline, while opening up more choices of browser, assistive technology, and devices for the first time. Learners will benefit from the vast majority of these improvements, even when the course author is not designing their course for accessibility. 

If you have any questions or concerns, let us know here or reach out to our Support team. We know there is more to do, so we'll continue to keep you posted about future releases.