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Hi Barbara! 

I'm sorry to see that you're experiencing this in Storyline. 

Do you know what version of Storyline you are using?

(You can find this out by going to: Help > About Articulate Storyline )

It might be a situation that you need to update to the most recent update in order to view your project correctly. 

Another suggestion I've seen in the forum posts is to import your slides to a brand new Storyline project file. I've attached a link to a document that gives you step-by-step instructions. It could be helpful to start with a fresh project file!

Hope this is helpful!

Thanks,

Luciana

I just saw that an update came out yesterday so I am installing it now.  Hopefully that will fix the problem.  I will let you know.  Thanks

That's great, Barbara! Fingers crossed :)

Totally, please let me know if this solves the issue for you!

Have a great rest of your day, 

Luciana

Thank you.

Barbara L. Campbell

Thanks for your help that fixed it.

That's wonderful, Barbara! I'm so glad to hear that updating the software solved it. 

Best of luck with your project!

Luciana

Hi, Barbara.

I'm glad Luciana's advice and the download of the latest update of Storyline helped fix this for you!

I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking 'Edit' below your response. Here's a quick Peek 360 video if you need help.