Black box appearing on slides while loading (new modern player)
May 23, 2018
By
Ben McKenna
I've been testing the new modern player (love the native Chromeless support btw), but there's a big box cutting off about a third of my slide on mobile devices (tested on Android and iOS) when loading/transitions occur.
Android:
iOS:
I've already submitted a bug report for loading screens disappearing after using swipe navigation on mobile devices (still eagerly awaiting an official fix), so I think the two issues may be connected.
But as you can probably agree, NO loading screens are a lot more bearable than an ugly box covering half my content during loading, so I will be reverting back to the classic player for now.
Just letting everyone know. I've tested this on both our LMS and Articulate Review.
14 Replies
Hey Ben,
Sorry to hear that you've run into another issue. Is this the same file that you shared with our support team or do you have another .story file that you'd like us to take a look at?
I have the same issue!
It made me give up the modern player after numerous attempts to fix this.
Hi Rotem,
I saw that Ben worked with my colleague Cleo on a few different pieces of this, and I'd like to have our team take a look at your file to confirm if we're seeing the same thing and do a bit further testing. Do you have a .story file you can share with us? If so, you can upload it here and the team can dig in.
Hey Leslie,
Apologies for the late reply - I had intended to put a small file together showcasing the issue, but completely forgot until Ashley replied. Oops! :P
I've attached a .story file with the issue, and published it to Articulate Review here:
https://360.articulate.com/review/content/8a017269-ac3f-42ff-accc-92ea57140504/review
There's a 2 second long 'push' transition between the slides, which should give you enough time to see the black square pop up. The issue shows on my Android's Chrome browser, but not on my desktop Chrome browser - so I think the problem is specific to mobile.
Thanks for your help!
Thanks, Ben and no apologies necessary!
Our team actually had spotted this bug too, so we've got it filed and they're taking a look. Having your files will help in that investigation, so I really appreciate it.
We'll let you know as soon as we can any info on this one.
Same issue, only when it is on our LMS, Cornerstone. Breaks badly. Super bummed.
Hey Curtis. Really sorry to bum you out. We'll keep this discussion updated with any new information, and you should get a notification when we post. Thanks for chiming in.
Ha, thanks. When the new Modern nav came out we got excited and wanted to use it to replace our custom nav. Glad you're working on it!
The day Crystal alluded to is here! 🎉 We just released update 19 for Storyline 360; check out all the goodies it includes here!
We've got a solution for the issue where slides with transitions would get cut off when viewing on a mobile device.
Here’s how you can update Storyline 360 to see everything the latest release has to offer. Let us know what you think!
Hi all,
A quick note to let you know that Storyline 3, build 3.6.18134.0 is available today and includes a similar fix where the slide was being cut off or showing a black box while loading a slide transition.
Hi all,
I am using Storyline 3 latest update ( update 11) but still facing the same issue. does anyone has found some workaround?
Thanks for reaching out and sharing what you are experiencing, Parashuram.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks Leslie,
I have shared the file on given link.
Thanks, Parashuram. I can see that Mark is taking a look and working with you directly.
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