Black screen on mobile device

Apr 05, 2022

Wei Wu
By Wei Wu

Hi guys,

I have similar problem as other people when it comes to mobile usage of the scorm file. 

When user opens the scorm file for the first time in our course (see the attachment). This can be bypassed by clicking on the "X" in the top left, then the following slide will appear (attachment)

This doesn't happen to our other scorms.

2 Replies
Maria Costa-Stienstra
2 years ago04/11/22 at 4:26 pm (UTC)

Hi, Wei.

Thank you for reaching out!

I'm not sure I fully understand the steps you described:

  • You mentioned they click on an X on the top left of the screen, but I don't see one on your screenshot. Is this X part of the LMS?
  • The black screen looks like it's supposed to be a video. Is this part of the content in your project?

My first suggestion is to test your project with SCORM Cloud, to check if you experience the same behavior. 

If you do, or if you'd like help testing it, my recommendation would be to open a support case here so we can investigate.

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