Black screen when loading .html file on Android/Flash Device
I develop learning materials for a leading computer company. We currently use Articulate products for all of our development.
I have been chosen by our team to spearhead mobile development and am using a licensed version of Storyline to develop interactive, multimedia content for Android mobile devices (not iOS).
We have published a learning module to our server for viewing on an Android tablet (using Flash). While we have published thousands of articulate courses without issue, this is our first attempt at both using Storyline and publishing for mobile.
Sadly, the .html file will not load properly and we are getting a blank black screen instead. As a troubleshooting step, we will also attempt to load the html5 file to see if it will load in an html5 compatible mobile browser on the same device.
We would like to use Storyline going forward, but need to be able to publish consistently for both traditional desktop learning environments and Android based mobile devices. My understanding is that we should be able to load .html output files without any issue on Flash enabled web browsers, and otherwise can use the html5 output files for viewing in web browsers that support html5.
Thanks for your help!