Blackboard (Ultra) - Rise and Storyline not launching responsively

Apr 21, 2020

Hi all.

I'm trying desperately to get a functional LMS  and eLearning experience. I am working with our staff who manage Blackboard, but they are not fully conversant with it. When they are deploying the SCORM packages for Storyline, they are not launching in a responsive fashion. They are landscape orientated but will only display on the mobile devices in portrait and there is no responsiveness if the phone is re-orientated to landscape.

While they are waiting assistance from Blackboard, has anyone got the or a solution on how we get it working so it is responsive and also relays grades back to the grade centre? 

Thanks heaps.

3 Replies
Katie Riggio

Hey there, Shaun!

While I don't have experience with Blackboard, I'll do my best to help!

A few quick questions and areas to explore:

  • Does Blackboard offer a mobile app?
  • To experience the responsive content that Storyline 360 and Rise 360 create, they must be accessed by an application that supports HTML5. 
  • Are you comfortable with sharing access to the affected courses in Blackboard with our Engineers? If so, you can connect with them through this private link. We'd love to help you test in those environments!
Shaun Jackson

Hello team and thank you for your fast response.

Regarding the questions you ask;

1. Yes, there is an app associated with Blackboard Ultra - this is where we are finding the issues, not the desktop setting.
2. I am not certain of HTML5, I would imagine so...

I will have our tech person trying to work it out reply by your private link as she is working on it. Her name is Sharon Kneller-Lawson -

Thanks in advance for your assistance.

Kind Regards,

Shaun Jackson I Acting Senior Sergeant 9398
Staff Officer to the Assistant Commissioner | Professional Development
Western Australia Police Force | WA Police Academy, 81 Lakeside Drive Joondalup, WA 6027
T: (08) 9301 9504 | M: 0437 830 327 | E: | W:


Katie Riggio

Hi Shaun. Thank you for those extra clues!

We'll look out for Sharon's email, and I hope you get good advice from Blackboard's team. In the meantime, hopefully folks using the same platform can share their experience! 

By the way, it looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit it out right here

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