blank and empty slide when revisiting course (bookmark resume)

Jul 14, 2015


I have a group of storyline projects built from powerpoint, added triggers and quizzes with no problem. Bookmarking and resuming is working as expected for almost all courses.....

For some of it, I get some problem when revisiting and resuming: I am presented an empty slide, only the title, the seekbar and the next button.

Nothing plays no action is triggered even if clicking on the next button or the play button....

Courses are built all the same way and this happens only on a couple of it; entering the course, see a few slides, quitting, resuming.....blank page :(

no matter which lms environment, same behaviour in reload-player, scorm cloud, docebo and others.

Any hint?


19 Replies
Ashley Terwilliger-Pollard

Hi Dixie,

I'm sorry to hear about the behavior with your courses and thanks for sharing the screenshot. Are you seeing this on the same slides and within the same courses or is it sporadic? It looks like it's reloading the page and not bringing up the content? Have you looked at what browser version you're using? You'll want to confirm you're using one of the options here. 

If you're still experiencing difficulty, can you share the .story file and let us know what slides you're leaving the course on or what slides you're not seeing so that we can try and replicate it? 

dixie rebel

Thanks for your response.

Hardware requirements are enough, I've tested leaving at different sildes with different browsers always getting the same error. Cours is fine at first visit, problems when revisiting.

Tested leaving at slide 2, slide 7, slide 12, just as an example.

Tested on windows, Firefox version 39, Chrome version 43, on mac osx firefox version 39, chrome version 43, safari version 8

how can I share the story file? 


best regards

Ashley Terwilliger-Pollard

Hi Dixie,

If you visit the  forum thread there is a button to "add attachment" and you can upload it here for staff and the community to take a look at. If you'd prefer to share it privately you can send it along to us here, and please let us know how you're publishing and where you're hosting the published output so that we can try and replicate the behavior. 

Ashley Terwilliger-Pollard

Hi Jason,

It looks like it was specific to Dixie's file and Robert did some work within it. I don't have any specifics to share on that here - but if you're still struggling with the set up we're always happy to take a look. You can share it here using the "add attachment" button or send it along to our team here. 

Nicole Schwab

Hello @ all,
we are working with articulate 360 for quite a while and just for some weeks this very same issue came up to us too. Our users complain that in some courses the slides show up blank when they revisit the course. When they restart the course it's fine again but they loose the progress they had (and have to do the whole course again). It is something that appears random. Never the same course, older files, new files.. We have no clue.

I don't know if this is a problem with the articulate file or with our LMS. If there is some bugfix already I would be glad if you share it here.

We'll be happy for any advice.

Katie Riggio

Yikes! Sorry you're running into that, Nicole.

What version of Storyline 360 are you using? You can find this detail by clicking on the Help tab, then About Storyline. Also, would you mind sharing your .story file so I can take a closer look at the behavior? You can share it publicly here, or send it to me privately by using this upload link. I'll test it in another LMS environment, and will delete it when we solve this puzzle!

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