Blank Page Showing When "Retrying" Quiz
Apr 25, 2018
By
Dave Agutter
We have a set of quiz questions after our lessons and on the results page we have the option to retry the quiz.
When a student clicks retry the first question shows but the next question is just a blank screen. If you click anywhere on the timeline the text/screen then shows. The next question is then blank... until you click anywhere on the timeline (and so on).
I've tested this on our LMS (Learndash) and also on SCORM Cloud and get the same issue. I don't get the same issue when I play the file locally though.
I've attached a sample lesson, but it looks like I'm getting the same across our portfolio (all the quizzes have the same retry trigger).
Any ideas much appreciated :)
Dave
7 Replies
Hey there Dave!
Thanks for telling me what's going on--that definitely sounds strange. I appreciate you attaching your published output file here. Would you also mind sharing the unpublished file? I'd like to open it up and take a closer look under the hood.
Also, what version of Storyline are you using? Thanks!
Hi Alyssa,
I'm using Storyline 3 (Update3: 3.3.15007.0) and have tested it on Firefox, Chrome and Edge
I've ripped out the quiz scene and attached it. Weirdly when I upload just the quiz to SCORM Cloud I'm not seeing the same issue... But all the triggers are exactly the same as the full SCORM package, I've just saved the scene on its own.
Dave
Hi there Dave,
I tested your file in SCORM Cloud, and like you mentioned, I didn't see an issue after clicking the 'Retry Quiz' button. You can have a look yourself by clicking this link.
Since you mentioned the issue happens when you test the entire file as a whole, I'd be curious to see how it performs in SCORM Cloud. You mentioned that you tested it there, and you saw the problem when clicking the 'Retry Quiz' button. Would you be willing to share the entire file with me?
Hi Alyssa,
This is the link to the same course (just different name) in SCORM Cloud that shows the error (at least for me!)
I've no problem sharing the full file with you, but is there a way that I can send you it directly rather than attaching it to this discussion?
Dave
Okay Dave, this is a real puzzle. I just tested your SCORM Cloud link, and sure enough, I ran into a blank slide on Question 2. And like you said, clicking anywhere on the seekbar would make the question re-appear.
The puzzling thing is, why does this happen only when the quiz is embedded in the larger file and not when it's a standalone quiz?
I'd like to share this with our Support Engineers to see if they can spot something I'm not seeing. Would you mind sending over the full file by clicking here? Be sure to let me know your case number so I can follow along.
Hi Alyysa,
I've just uploaded the full file for Miker to look at from Articulate support (Case #01348266).
Many thanks
Perfect, thank you! Looks like Miker is testing your file as we speak. 😊
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