Blank Page Showing When "Retrying" Quiz

Apr 25, 2018

We have a set of quiz questions after our lessons and on the results page we have the option to retry the quiz.

When a student clicks retry the first question shows but the next question is just a blank screen. If you click anywhere on the timeline the text/screen then shows. The next question is then blank... until you click anywhere on the timeline (and so on).

I've tested this on our LMS (Learndash) and also on SCORM Cloud and get the same issue. I don't get the same issue when I play the file locally though.

I've attached a sample lesson, but it looks like I'm getting the same across our portfolio (all the quizzes have the same retry trigger).

Any ideas much appreciated :)

Dave

7 Replies
Dave Agutter

Hi Alyssa,

I'm using Storyline 3 (Update3: 3.3.15007.0) and have tested it on Firefox, Chrome and Edge

I've ripped out the quiz scene and attached it. Weirdly when I upload just the quiz to SCORM Cloud I'm not seeing the same issue... But all the triggers are exactly the same as the full SCORM package, I've just saved the scene on its own.

Dave

Alyssa Gomez

Hi there Dave,

I tested your file in SCORM Cloud, and like you mentioned, I didn't see an issue after clicking the 'Retry Quiz' button. You can have a look yourself by clicking this link. 

Since you mentioned the issue happens when you test the entire file as a whole, I'd be curious to see how it performs in SCORM Cloud. You mentioned that you tested it there, and you saw the problem when clicking the 'Retry Quiz' button. Would you be willing to share the entire file with me? 

Alyssa Gomez

Okay Dave, this is a real puzzle. I just tested your SCORM Cloud link, and sure enough, I ran into a blank slide on Question 2. And like you said, clicking anywhere on the seekbar would make the question re-appear. 

The puzzling thing is, why does this happen only when the quiz is embedded in the larger file and not when it's a standalone quiz? 

I'd like to share this with our Support Engineers to see if they can spot something I'm not seeing. Would you mind sending over the full file by clicking here? Be sure to let me know your case number so I can follow along. 

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