Hi all, is anyone else having trouble opening SL 360-published eLearning in Internet Explorer? In IE, we are just seeing a blank window. It's fine in Chrome of course.
Something seems to have changed in the past month or so. Older SL 360 eLearnings work fine in IE and publishing from SL2 works fine too.
Just curious. I entered a support ticket but haven't heard back yet as it's only been 2 days...
So it's only the SL360 published version that shows the black output, whereas the SL2 files that were previously published are fine? Are you only running into this issue with files you upgraded from SL2 to SL360, or any files created in SL360?
I know Leslie mentioned there were different Storyline publish settings on your file than what you mentioned, have you checked into that piece as well to confirm you're using the same publishing settings?
Since Leslie's version did work on SCORM Cloud, it's a good indication that the file is being published correctly and nothing has gone wrong there. Have you reached out to your web server admins to see if they had any ideas?
Yes, its the SL360 version that shows this. So far, we have not created any SL360 from scratch. All our attempts have been from upgrading existing SL2 course.
Regarding the settings - I had uploaded the wrong file (!). Prior to that, I had tried publishing -(with the settings as mentioned) - in my downloaded trial version. My Articulate developer also downloaded a trial version and sent me the published - (thus eliminating any setting/publishing errors I was committing) - with same result. And with the same piece.
But noted with web admins - we will try checking with them.
I need to ask - would it be possible to extend the trial period for a little longer ?
It's strange that it's still happening for you, but that Leslie published your version normally. I'd like to have you work with our Support Engineers who can take another look and can help with extending the trial.
With the trial version extended, I plan to do another round of testing, less headless chookie fashion, with all the variations and results properly noted.
31 Replies
Hello AShley, some corrections in my haste to get back to you. Apologies
... The .zip was loaded onto the host service provider's Linux server (as usual), and then we accessed the html5 via browser - ...
..usha
Hi Usha,
So it's only the SL360 published version that shows the black output, whereas the SL2 files that were previously published are fine? Are you only running into this issue with files you upgraded from SL2 to SL360, or any files created in SL360?
I know Leslie mentioned there were different Storyline publish settings on your file than what you mentioned, have you checked into that piece as well to confirm you're using the same publishing settings?
Since Leslie's version did work on SCORM Cloud, it's a good indication that the file is being published correctly and nothing has gone wrong there. Have you reached out to your web server admins to see if they had any ideas?
Hello Ashley,
Yes, its the SL360 version that shows this. So far, we have not created any SL360 from scratch. All our attempts have been from upgrading existing SL2 course.
Regarding the settings - I had uploaded the wrong file (!). Prior to that, I had tried publishing -(with the settings as mentioned) - in my downloaded trial version. My Articulate developer also downloaded a trial version and sent me the published - (thus eliminating any setting/publishing errors I was committing) - with same result. And with the same piece.
But noted with web admins - we will try checking with them.
I need to ask - would it be possible to extend the trial period for a little longer ?
Thank you
Regards.. usha
Hi Usha,
It's strange that it's still happening for you, but that Leslie published your version normally. I'd like to have you work with our Support Engineers who can take another look and can help with extending the trial.
Keep an eye out for an email from Support@articulate.com.
Noted, Ashley, and will do.
With the trial version extended, I plan to do another round of testing, less headless chookie fashion, with all the variations and results properly noted.
Thank you muchly
Regard..usha
Happy to help Usha, and our support Engineers will be in touch as soon as they can and help with that trial extension.
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