Blank Preview - Flash Payer V. 20.0.0.286 - Storyline 1 v.10 - Build 1509.1408
Jan 28, 2016
Preview function no longer works for me in Storyline 1 v.10
Hello E-Learning Heroes!!
The story so far - I came to work this morning and my computer updated itself again...always an anxious way to start the day.
Started up my version of Storyline 1 and it seems Preview only shows a blank screen now. I've updated my Flash Player but to no avail.
Seems like a common occurrence and searched the forums here, tried their suggestions and it still seems broken.
I uninstalled then reinstalled Storyline with the latest updates. Still to no avail.
Not sure what else I can do, as my organization will not downgrade to a lower version of Flash/Java for security issues.
Any and all help is greatly appreciated.
You're friendly neighbourhood Instructional Designer,
Wyeth
12 Replies
Hi Wyeth!
Here is our documentation on the previous issue:
Thank you Leslie!
I'll be sure to contact support on this issue.
I'll update this discussion when I come across a solution.
Thanks again.
I would appreciate that Wyeth and I'll be sure to follow along as well.
I see where you did get your case submitted (00731936) and that Eloisa is currently assisting you. I will continue to follow along.
Thanks Leslie,
I've forwarded Eloisa's email to our IT department.
I will update once the issue is resolved.
Thanks for your quick responses and support, Leslie, it's appreciated!
Sounds great Wyeth! Glad that you are getting the assistance required :)
I'm having the same problem as Wyeth and really need some help. I have raised a case for this issue too so i'm hoping this will be resolved soon.
Thanks for reaching out Isobel. I see where you submitted your case (00732162) and that Abel was able to assist you. For any others following along, looks like re-installing the flash player corrected the issues.
Thanks Leslie and Eloisa for all your help!
Uninstalling and reinstalling Flash Player did solve this problem.
Copied from Elosia's support email:
__________________________________________________________________________________________________
Thanks for contacting Articulate Support!
I understand that a blank page shows when previewing your course.
I have updated to Flash Player 20.0.0.286 and with the latest Storyline1 update, preview displays the course as expected on my side.
If you are on Windows 7, please do the following steps. If you are on Windows 8 or higher, please proceed to Step3.
1) In Internet Explorer, follow the steps in this article to uninstall Adobe Flash Player:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
2) In Internet Explorer, install a fresh copy of Adobe Flash Player here:
http://www.adobe.com/go/getflash
3) Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Storyline:
http://articulate.com/support/kb_article.php?product=st1&id=gdz9t4lj0g7w
Please note that Articulate software must be installed with full administrative privileges. If you're not an administrator on your computer, please ask your IT staff for assistance. On the other hand, Articulate software must be activated with a valid serial number by the person who will be using it. Administrative privileges are not necessary for activation.
It is also recommended to temporarily disable your antivirus software, if installed, to avoid possible conflicts during installation.
Thanks so much for popping back in to share your solution with the community Wyeth! Much appreciated and I'm glad that Eloisa was able to assist you :)
What about Windows 8 for Studio for Blank preview??
Hi Rebecca!
Adobe and Microsoft have fixed the issue in recent updates. Follow the steps in this article for your version of Windows to fix the problem.
This discussion is closed. You can start a new discussion or contact Articulate Support.