Blank Screens when resuming and navigation is frozen

Jan 11, 2017

I have the Navigation set to Free. I have the Resume set to Always Resume. Each slide is set to Automatically Decide upon revisiting. Each time a user exits the course and then revisits it, the screen is blank. The player shows with the side menu but the screen is blank. The user isn't able to click on the links to go to another screen or the next button. It doesn't go anywhere.

This is happening in Chrome and Internet Explorer.

11 Replies
Alyssa Gomez

Hi there Kelli,

I'm sorry to hear about the behavior with your courses and thanks for sharing the screenshot. Are you seeing this with all slides, or with certain slides in particular? It looks like it's reloading the page and not bringing up the content. Have you looked at what browser version you're using? You'll want to confirm you're using one of the options here for Storyline 2 and the options here for Storyline 360.

If you're still experiencing difficulty, can you share the .story file and let us know what slides you're leaving the course on or what slides you're not seeing so that we can try and replicate it? 

Alyssa Gomez

Thanks for that information, Kelli. If you would like to share the file privately, you can send it to our Support Engineers via this form. They're available 24/7 and will work with you one-on-one get to the bottom of this issue. And if you do decide to open a case, please share your case number here so I can follow along, as well!

Alyssa Gomez

Hi there Kelli!

Yes, if it submits correctly, you'll be directed to a screen that will give you your case number. What browser were you using when this happened? Do you have another browser available you can use to try again? I'll report this to the team, and be sure to let me know if you aren't able to submit the case in the new browser.

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