I have the Navigation set to Free. I have the Resume set to Always Resume. Each slide is set to Automatically Decide upon revisiting. Each time a user exits the course and then revisits it, the screen is blank. The player shows with the side menu but the screen is blank. The user isn't able to click on the links to go to another screen or the next button. It doesn't go anywhere.
This is happening in Chrome and Internet Explorer.
I'm sorry to hear about the behavior with your courses and thanks for sharing the screenshot. Are you seeing this with all slides, or with certain slides in particular? It looks like it's reloading the page and not bringing up the content. Have you looked at what browser version you're using? You'll want to confirm you're using one of the options here for Storyline 2 and the options here for Storyline 360.
If you're still experiencing difficulty, can you share the .story file and let us know what slides you're leaving the course on or what slides you're not seeing so that we can try and replicate it?
It is in Storyline 2. So far it has happened with all of my testers. It has happened on several different slides. It is happening in Chrome as well as Internet Explorer 11. Some of us are using Windows 10 and some are using Windows 8. We are all experiencing the same problem.
Thanks for that information, Kelli. If you would like to share the file privately, you can send it to our Support Engineers via this form. They're available 24/7 and will work with you one-on-one get to the bottom of this issue. And if you do decide to open a case, please share your case number here so I can follow along, as well!
I tried submitting my case using the form but when I click submit nothing happens. The first time I got an error but now it just stays on the form page. If it submits correctly will it direct me to another page letting me know it was submitted?
Yes, if it submits correctly, you'll be directed to a screen that will give you your case number. What browser were you using when this happened? Do you have another browser available you can use to try again? I'll report this to the team, and be sure to let me know if you aren't able to submit the case in the new browser.
Would you mind sharing a bit of information that will help us diagnose the error message you received when you tried to submit a case? It would be helpful for us know to what browser, browser version, and operation system you're using. Thanks in advance!
I am using Internet Explorer 11 on a Lenovo Laptop. I received an error message that said the page could not be displayed. The following times, the page stayed on my form page and just kept saying "Waiting on Articulate.com" but didn't do anything.
Thank you so much for taking the time to pop back in and share that information! That's incredibly helpful to us as we try and nail down the cause of the error.
11 Replies
Hi there Kelli,
I'm sorry to hear about the behavior with your courses and thanks for sharing the screenshot. Are you seeing this with all slides, or with certain slides in particular? It looks like it's reloading the page and not bringing up the content. Have you looked at what browser version you're using? You'll want to confirm you're using one of the options here for Storyline 2 and the options here for Storyline 360.
If you're still experiencing difficulty, can you share the .story file and let us know what slides you're leaving the course on or what slides you're not seeing so that we can try and replicate it?
It is in Storyline 2. So far it has happened with all of my testers. It has happened on several different slides. It is happening in Chrome as well as Internet Explorer 11. Some of us are using Windows 10 and some are using Windows 8. We are all experiencing the same problem.
Thanks for that information, Kelli. If you would like to share the file privately, you can send it to our Support Engineers via this form. They're available 24/7 and will work with you one-on-one get to the bottom of this issue. And if you do decide to open a case, please share your case number here so I can follow along, as well!
I tried submitting my case using the form but when I click submit nothing happens. The first time I got an error but now it just stays on the form page. If it submits correctly will it direct me to another page letting me know it was submitted?
Hi there Kelli!
Yes, if it submits correctly, you'll be directed to a screen that will give you your case number. What browser were you using when this happened? Do you have another browser available you can use to try again? I'll report this to the team, and be sure to let me know if you aren't able to submit the case in the new browser.
Thank you. It went through.
Perfect - I can see your case# 00989773 now. You should hear from one of the Support Engineers soon, and I'll follow along as well!
Hi Kelli!
It looks like Eloisa imported your course into a new file, and that seemed to fix the issue. Give it a try, and let us know if it works for you!
Hi again Kelli!
Would you mind sharing a bit of information that will help us diagnose the error message you received when you tried to submit a case? It would be helpful for us know to what browser, browser version, and operation system you're using. Thanks in advance!
I am using Internet Explorer 11 on a Lenovo Laptop. I received an error message that said the page could not be displayed. The following times, the page stayed on my form page and just kept saying "Waiting on Articulate.com" but didn't do anything.
Thank you so much for taking the time to pop back in and share that information! That's incredibly helpful to us as we try and nail down the cause of the error.
This discussion is closed. You can start a new discussion or contact Articulate Support.