I have developed material comprising +/- 172 slides, .48 gb total size. I published it without any issues (took a long time!). I returned to the file today, 2 weeks later, to make corrections. Some of the slides show up as blank in normal slide view! When I preview, everything is there - but I cannot see any graphics, photos, text, or even the headline when viewing in Normal Slide View. Is there some way to "refresh" or fix this? Thank you.
I'm sorry you're running into an issue with blank slides appearing, but great call to open a case! I see that my teammate, Christopher, was able to identify what was causing the issue and has provided some next steps.
I was able to take a look at Deborah's case and the issue seems specific to her file.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
3 Replies
Hi Deborah,
I'm sorry you're running into an issue with blank slides appearing, but great call to open a case! I see that my teammate, Christopher, was able to identify what was causing the issue and has provided some next steps.
Be sure to let him know if it helps!
what i the fix? i am having the same issue
Hi Christine,
I was able to take a look at Deborah's case and the issue seems specific to her file.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.