I have been trying to find a definitive answer to this issue on many discussion boards, however I have yet to find an accurate fix.
I am recording screens the exact size of my story, publishing settings are at the highest quality for images and videos, I'm testing in the published version only and the quality is incredibly poor.
I have seen numerous posts about this issue so I cannot understand why Articulate are not addressing this!
I would love to hear about a possible solution as my recordings seem to fade in and out of focus.
I appreciate you sharing your experience, and I can understand your frustration. This does sound really similar to a bug we're investigating in Storyline 360. Peter is having a look at your file as we speak, and he'll be back in touch with you soon.
I was having this same issue and I think I've found a solution for now. I took a screen recording in Storyline 360 and imported it as a single video. The unedited single video was extremely blurry. As soon as I edited the video in Storyline and trimmed off a few seconds, the video cleared up. In most cases, the default trimming settings (~1 second off the front and end of the video) worked for me and didn't affect what I was trying to show.
I do hope for a permanent fix to this though so I don't have to trim all my videos moving forward.
Thanks for popping in to share the solution that worked for you, Niki. I've added a note to our internal report and linked this conversation so that we can share any updates with you here.
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Hey Stuart,
I appreciate you sharing your experience, and I can understand your frustration. This does sound really similar to a bug we're investigating in Storyline 360. Peter is having a look at your file as we speak, and he'll be back in touch with you soon.
I was having this same issue and I think I've found a solution for now. I took a screen recording in Storyline 360 and imported it as a single video. The unedited single video was extremely blurry. As soon as I edited the video in Storyline and trimmed off a few seconds, the video cleared up. In most cases, the default trimming settings (~1 second off the front and end of the video) worked for me and didn't affect what I was trying to show.
I do hope for a permanent fix to this though so I don't have to trim all my videos moving forward.
Thanks for popping in to share the solution that worked for you, Niki. I've added a note to our internal report and linked this conversation so that we can share any updates with you here.
Hello Everyone!
I'm happy to return to this discussion with some great news. 🗞
We've fixed the issue reported where: Screen recording video output is blurry when published/previewed.
Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.
If the problem happens again, please let us know, or you can always work directly with our support engineers here.