Blurry images and screen recordings on Storyline 360

Hi Maggie,

Thanks for that screenshot. I'm happy to look into the quality with you!

Media may appear blurry if the story size is different from the image/recording dimensions.

I recommend to save this file and then open a new Storyline file. In the new one, adjust the slide size to match the media and then import the images and recording. Let me know if that helps!

We also have these helpful resources for unlocking high-quality media:

• Storyline 360: Best Practices for High-Quality Images and Videos
• A Useful Technique for Recording High-Resolution Screencasts in Storyline 360
• Everything You Need to Know About Creating Software Simulations with Storyline

I am also having this issue. Screen recordings were taken at full screen from within the story file so they are neither larger nor smaller than the story size. 

Sounds like blurry images have been an issues for years now and although there have been fixes along the way, it's still happening. 

Hi Lisa,

Thank you for those clues. I'm sorry you also ran into an issue with your recordings' quality!

I haven't come across recent reports on the latest update of Storyline 360, but we are ready to jump in to troubleshoot. Please let us know if you can connect with us:

• Start a Case