blurry images with player size set to scale to browser

Jun 02, 2017

Hi there,

TL;DR: I'm forced to choose between blurry images with a normal browser launch window or sharp images and a broken launch window after upgrading to 360.  Details below: 


I've been having an issue with blurry images in the published output now that I've upgraded to storyline 360.  I didn't see this ins Storyline 1 or 2.

I've identified this to be dependant upon the player size settings under player properties.  If I choose "scale player to fill browser window" I get blurry imagery.  If I choose "Lock player to optimal size" the images are sharper.

The problem I have with "Lock player to optimal size" is that my browser size settings are having no effect on how the course is launched.  My story size setup is 920 x 690, but when launching the course it tries to load in a 720 by 540 window with scroll bars around the edges.  Choosing "resize browser to fill screen, resize browser to optimal size, and display at user's current size" have no effect.  

Any ideas on a solution are greatly appreciated. Thanks!


20 Replies
Ashley Terwilliger-Pollard

Hi David,

We have some general recommendations for working with the best images and media here. 

You mentioned using "lock player" but what setting are you using for the browser size as noted here?  Also, are you seeing this blurriness in a certain browser? We've seen Chrome display the HTML5 a bit blurrier than Flash or other browsers - so that's something our team is looking into. 

Let me know if there is anything else I can help with! 

Ashley Terwilliger-Pollard

Hi Bill,

What version of Storyline are you using? What browser(s) were you viewing the HTML5 output in? Could you share a bit more about how the window sizing didn't change?

It could be that the  Learning Management System (LMS) you're using is forcing Storyline to display inside their frame. What LMS are you using? Have you also looked at testing it in SCORM Cloud to see how it behaves there? That's a standard for LMS testing, and this article will walk you through getting started there. 

Bill Osborn

I am using Storyline 360. I have been using a Chrome browser. If I publish a file with an output of HTML5 only, set the player setting to "Resize browser to fill screen". I have my LMS set to open a new window when launching and not to use its own frame. If I publish with a flash setting the resize works properly. I not yet tested in SCORM Cloud. 

Robin Bowles


We are having the same problem and have not gotten any solutions from support that work.  Can you open a case on our behalf as well?  We went to 360 as well and are now experiencing this issue.  We're desparate for some assistance with this.  We have blurry images and if using states with characters, our characters appear to have a spasmodic disorder when changing states!  No good solutions for this issue either.  We've tried support, but I really think there's a technology issue here that we need either engineers or dev to look into further.  I'm willing to admit user error.  We've gone to training via Yukon for Articulate and I believe my IDs are using the skills learned, but the results are suboptimal.  We've been using Articulate for 2 years now and upgraded to fix our issues with mobile viewing.  That's good now, but we have a whole slew of new issues.  Need some of that premium support to further investigate so we can continue to be super happy users!  Anything you guys can do to help will be so appreciated!

Robin Bowles

Case #01112485

Robin R. Bowles
Manager of Corporate Education
7800 Shoal Creek, East Wing
Austin, TX 78757
(512) 623-6971 (Direct)
(512) 638-6739 (Cell)
(512) 257-5252 (Fax)
Link to e-MDs Engage where knowledge is power!

*************************************************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been checked for viruses with Microsoft Exchange Online Protection . In addition, eMDs, Inc. strongly discourages sending any form of confidential patient information as defined by HIPAA in the form of text, screen shots, or other formats via email messages. **************************************************************

Alyssa Gomez

Absolutely, Robin! I'm sorry you're running into issues with Storyline 360, and I'm happy to open a case for you. You can also open a new case anytime by clicking this link. 

Could you share your project file with our team through this form? Your file will go directly to your case so our engineers can begin testing it. They'll reach out via email as soon as they can!

Charlotte Wigmore

Hi everyone, 

Is there any update or advise regarding the original post by David Jones about content looking blurry?

We are having the same issue with our published courses. When the story is published under "scale player to fill browser window" all content including text is blurry no matter what resolution we test on.

If we choose "lock player at optimal size" we do get crisp content however we would like all our learners to experience our learning without scroll bars no matter what resolution screen they have.

Any help is much appreciated! We are using Storyline 3.


**Update: I have just realised it is only blurry in Chrome, IE and Firefox are crystal clear! Still does anyone know why Chrome doesn't want to play ball?

Katie Riggio

Hi again, Charlotte ..and those using Storyline 3 who stumble upon this discussion! ☺️

I'm excited to note that we've just released Update 5 for Storyline 3check out all the new fixes and features here!

In this update, courses should no longer appear blurry when you preview them in Storyline 3 or view the HTML5 output in Chrome. 

Here’s where you can install and update Storyline 3 to see everything this version has to offer. Let us know what you think ..and if you're still seeing blurriness, please let us know!

Sajna Thomas

Hi Leslie,

The browser settings are as preferred by the client. That has been maintained in all the prev projects. I don't find the images scaled larger but there is no sharpness in the image quality. Please see the attachments. In Image 1, the logo on the left seems sharper then the logo within the content slide. Also see the image and font quality in image 2. The font used is Arial.

Pls let me know how i can resolve this


Ashley Terwilliger-Pollard

Hi Robin,

Yup! This update was already released for Storyline 360 - sorry if we missed this discussion when sharing the good news. You can find it noted in the release notes here for Update 17. 

It's worth noting that Storyline 360 will always be the most up to date version, so if it's fixed in Storyline 3 that fix is already available in the latest update of Storyline 360. 

Ashley Terwilliger-Pollard

Hi Hassy,

Thanks for sharing those images. I can see the difference in quality as you noted, but also since you're scaling the overall images and size of the course some change in quality is expected. 

You may also want to take a look at the best practices for working with media in Articulate 360. This article has some specific info for Storyline, but it's similar for Studio. 

This discussion is closed. You can start a new discussion or contact Articulate Support.