Blurry Text in Images
Nov 19, 2018
I'm having a problem with blurry images in Storyline 360. I've found some other discussions related to this, but I haven't seen a resolution. I also think I've uncovered the source of the problem.
Here are the details: I started a brand new Storyline 360 project and added an image that includes some text. In this particular situation, it happens to be my company's logo. I've tried several different file formats and image resolutions, but no matter what I do, it appears blurry both in preview and when I publishe it, even when I've set the image quality defaults to 100%.
I did some digging through the published files and found that the asset is being converted into a much smaller jpg and is being stored in the (project)/mobile folder when it's published. The image is literally compressed by about 90%. I am able to resolve the issue by manually moving the original image file into the published folder and renaming it to match the name of the compressed image. This is fine as a workaround in this test case because I am dealing with one slide and one image, though it certainly will not work for a project that was any larger.
This all leads me to believe that while Storyline 360 is optimizing images for mobile delivery consumption (by which I mean it's trying to minimize file sizes), it's not also keeping copies of the assets that would be more appropriate for people using desktop browsers. Maybe that isn't the intent, but it's the outcome. When file sizes are getting compressed as much as they are - even when one indicates a preference for quality over file size - there's just no way to retain the overall quality of the image.
I'm hoping the massive amount of image compression combined with the lack of a more high-fidelity version of the original image is a bug and not a feature.
Any help would be appreciated.
11 Replies
Hi there Jon! Thanks for giving us a head's up about this. Would you mind sharing a sample slide with us so we can get a closer look of the bluriness you're seeing?
If you'd like to keep it private, you can send it to us here. Thanks!
Hi Sanju,
Thanks for reaching out.
I took a look at the support case that Jon filed and it was filed as a bug that our team is looking further into for Storyline 360.
Would you be able to share your .story file with our team here as well so that we can take a look.
This post was removed by the author
No worries Sanju, just let us know if we can help you out :)
Has this ever been resolved? we are seeing an issue with importing a high resolution graphic into SL 360 and it appears fuzzy on import during preview and Review 360.
Hi Stephanie!
We still have this issue, where the Image Quality set to 100% compress both PNG and JPEG images too much when published, logged as a bug. Have you tried changing the image quality to see if it results in clearer images?
We are happy to work with you in a support case to determine the best course of action to fix what you're running into!
Thank you. I have submitted a case 0275448.
Thanks for keeping us in the loop, Stephanie! I see my teammate Mick is reviewing your case and will reach out with a next step after testing those images!
Having this problem too. Exported high quality image files and it's fuzzy when placed into Storyline. Is there any news on why this happens?
Hi Carol!
I see you were able to get help from my teammate Ronaziel—great call on connecting in a support case! Please don't hesitate to reach out again if you need anything else.
Hi
I am having this issue as well, has there been a resolution?
Hi Leona,
I'm sorry to hear that you are experiencing this issue! Are you able to share your project with us so we can investigate further? You can upload your file here, or privately through a support case. We will delete it from our systems once troubleshooting is complete.