Bookmarking after resetting an exam

Hello! I'm having an issue with bookmarking in the newest version of Storyline.

On the first run through of this course, bookmarking works as you would expect it to. At the end of the course there is an option to re-take the quiz (it is a full reset of the quiz using the Storyline functionality). When you are retaking the exam, you can bookmark as usual one time. If you try bookmarking a second time it will return you to the previous bookmark.

For example - Retake exam, complete 3 of 5 questions. Quit the course and upon reloading you will have completed 3 of 5 questions. Continue on to complete the fourth question. Quit the course and upon returning you will be at 3 of 5 questions completed once again.

Is there any known fix for this issue? If anyone could steer me in the right direction it would be greatly appreciated!

7 Replies
Ashley Terwilliger

Hi Tony and welcome to Heroes!

I'm sorry to hear about the odd behavior you've run into. I assume that you're testing this within your LMS to see the course not return to the point at which you last left off? You may want to begin by reviewing the troubleshooting article here on tracking/reporting within the LMS and look into specifically what version of SCORM you're using to publish - as it may be that you're running up again the SCORM data limit.

Feel free to let us know how the course is behaving after checking into those items.

Tony Burkhardt

Hi Ashley! Thank you for your response!

Yes, I am testing this on SCORMcloud. Sorry for not mentioning that! This course is set for SCORM 1.2, which I understand has strict suspend data limits, but with this being a fairly small course (10 slides), I did not expect this to be a problem. The bookmarking works fine, until the course "completes". Upon retaking the quiz after the first completion is when I run into the problem.

Ashley Terwilliger

Hi Tony,

That is a small course - I was assuming your numbers of questions were for "example" purposes. So I'm also assuming you're tracking completion by a results slide too - instead of slides viewed? Are you able to share a copy of this .story file here with us so that I could take a look at what's happening? Also what update of Storyline are you using to publish - we're currently on update 6.

Ashley Terwilliger

Hi Tony,

Sure thing - you can send the file along to me by uploading it here. To have the case assigned to me specifically please include the following at the start of your description:

::ashley::

If you'd prefer not to share it in a case, and have a link to a location where I can download the .story file (such as Dropbox, google drive, etc.) you can send that to me as a PM.

Thanks!