Having an issue with bookmarking in the Chrome browser. IE works just fine but for scorm course in Chrome, the html5 version doesn't bookmark but the flash versions do. I was wondering if anyone has came across this or if there is another discussion that helps me with this problem?
Hi there, Terrence. It sounds like you've hosted your course in a LMS, and when you view the HTML5 output in Chrome, you can't resume the course. What happens when you revisit the course? Do you get the option to resume?
If you can share your file and your output with me, I'd like to see how it behaves!
Yes, i have hosted the file in the LMS "Taleo Learn". No, we don't get the option to resume the course. On revisit, the course just restarts from the beginning. I will check and see if i can share the file because most of our files are confidential training in the medical field.
Is your course hosted in an LMS? Rarely, the suspend data limit (how much info the LMS can hold onto) can be exceeded, and that can cause issues with resuming.
Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
Those answers will give us somewhere to start digging!
We host our content on premise but deliver it through SuccessFactors LMS. All of our content is published as AICC, so I'm not sure the suspend data limits apply since only SCORM is listed. Of note - we are only experiencing the issue in Chrome. Bookmarking is working as expected in Internet Explorer 11. Those are our two primary browsers.
Thanks, Janelle, for following up! I made a quick mockup with Presenter 360, published for AICC and hosted it on SCORM Cloud. Resuming worked as expected for me in Chrome - I exited the course, and upon returning, I was prompted to resume. When I did, I was returned the last slide I viewed.
Here are some next steps to take:
Test my output in your instance of Chrome to see if resuming is working for you there.
Upload your course to SCORM Cloud, and compare the resume behavior in Chrome when your course is hosted in that environment. Here's some help for testing AICC content in SCORM Cloud.
If you're seeing issues when the course is hosted in SCORM Cloud, please share the link to your course, the version of Chrome you're using, and a link to this discussion with our support engineers. We'll keep your content private and be able to more specifically troubleshoot what's happening!
If your course resumes in SCORM Cloud, give that information to SuccessFactors LMS support to see if they have any insight as to why the course doesn't resume properly in their environment.
I'm still working on this. I have run into some other (related) issues that I'm trying to troubleshoot as well. I'll circle back to this ticket as needed.
9 Replies
Hi there, Terrence. It sounds like you've hosted your course in a LMS, and when you view the HTML5 output in Chrome, you can't resume the course. What happens when you revisit the course? Do you get the option to resume?
If you can share your file and your output with me, I'd like to see how it behaves!
Yes, i have hosted the file in the LMS "Taleo Learn". No, we don't get the option to resume the course. On revisit, the course just restarts from the beginning. I will check and see if i can share the file because most of our files are confidential training in the medical field.
Thanks, Terrence. We'll be here when you're ready to share your file!
You can attach it here to a new reply, or share it privately here.
We just started experiencing the same issue. What was the resolution?
Hi there, Janelle. Let me see if I can help! It sounds like your course is also not resuming after exiting and revisiting.
Those answers will give us somewhere to start digging!
Resume setting is Prompt to resume on restart.
We host our content on premise but deliver it through SuccessFactors LMS. All of our content is published as AICC, so I'm not sure the suspend data limits apply since only SCORM is listed. Of note - we are only experiencing the issue in Chrome. Bookmarking is working as expected in Internet Explorer 11. Those are our two primary browsers.
I am working from Presenter 360 v 8.17.16188.0
Thank you for the quick reply.
Janelle
Thanks, Janelle, for following up! I made a quick mockup with Presenter 360, published for AICC and hosted it on SCORM Cloud. Resuming worked as expected for me in Chrome - I exited the course, and upon returning, I was prompted to resume. When I did, I was returned the last slide I viewed.
Here are some next steps to take:
If your course resumes in SCORM Cloud, give that information to SuccessFactors LMS support to see if they have any insight as to why the course doesn't resume properly in their environment.
We're always happy to help along the way, so feel free to open a case with our support team at any point.
I'm still working on this. I have run into some other (related) issues that I'm trying to troubleshoot as well. I'll circle back to this ticket as needed.
Thank you.
Janelle
Thanks, Janelle. Keep us posted if you need more help - and our Support team is available here 24/7.
This discussion is closed. You can start a new discussion or contact Articulate Support.