Since the latest Articulate update a border has appeared on my e-learning course that wasn't there in the previous version and I don't know how to get rid of it. It looks like it's between the slide and the player, I have tried adjusting colours in the player and on the master but can't seem to get rid of it, does anyone know what I'm doing wrong? I have attached a screen shot of a slide and how it's looks in the preview. Any help gratefully received :)
Sorry to hear that you ran into an issue with the border.
This is an open issue that we are aware of. I've added this conversation to the report as we track users impacted and so that we can update you here when we can.
Sorry to hear that you've been impacted by this issue as well. I do not have any information on a fix for this, but you are in the right place for updates when we have them to share.
I will update to reflect that another user is reaching out as well.
Welcome, Luisa! Looks like my teammate, Leslie, beat me to it ☺️
I'm really sorry you've come across this border issue, too. Our team is looking into next steps. While we don't have an ETA just yet–since you've commented, you're automatically subscribed to this discussion where we'll share all updates on this issue's progress. Thanks!
This is a real problem for me too. About to publish after weeks on a program and my client is not going to be happy. Can I go back to the previous version or am I locked into this now? Thank you
Hi, Michelle. I'm really sorry you've also come across this issue on the latest build–you came to the right place for help!
I've shared your experience in this bug's report and have opened a support case on your behalf. Keep your eyes out for an email from support@articulate.com with some next steps!
Can you send the email to me too as I would like to go back to a previous version as I also have spent weeks on a project and am getting pressure to publish it but can't whilst it's looking like this.
Hi, Laura. Thanks for reaching back out here, and I'm really sorry for the headaches.
We're here to help relieve them! I've shared your request with our Support Engineers, so look out for an email from them shortly while we look into the next steps in tackling this bug.
If you–and anyone else–hit any roadblocks and need to roll back to a previous update, please let us know! We never want anyone to spend hours troubleshooting a problem alone.
Hi, Toni. So sorry you're also running into this border issue.
Smart move on submitting a case to our Support Team–I saw my teammate, Ronaziel, was able to help. Let us know if you have any more questions, and we'll continue to keep everyone here updated on this bug's progress!
Our team is working on a solution for this issue, and we'll keep this discussion updated as soon as it's fixed. If I can be of any other help, please don't hesitate to reach out!
13 Replies
Hi Laura and welcome to E-Learning Heroes :)
Sorry to hear that you ran into an issue with the border.
This is an open issue that we are aware of. I've added this conversation to the report as we track users impacted and so that we can update you here when we can.
Ok, thanks Leslie, I will wait to hear back from you.
This problem is very serious. When will you release a version with the fix?
Hello Luisa and welcome to E-Learning Heroes :)
Sorry to hear that you've been impacted by this issue as well. I do not have any information on a fix for this, but you are in the right place for updates when we have them to share.
I will update to reflect that another user is reaching out as well.
Welcome, Luisa! Looks like my teammate, Leslie, beat me to it ☺️
I'm really sorry you've come across this border issue, too. Our team is looking into next steps. While we don't have an ETA just yet–since you've commented, you're automatically subscribed to this discussion where we'll share all updates on this issue's progress. Thanks!
This is a real problem for me too. About to publish after weeks on a program and my client is not going to be happy. Can I go back to the previous version or am I locked into this now? Thank you
Hi, Michelle. I'm really sorry you've also come across this issue on the latest build–you came to the right place for help!
I've shared your experience in this bug's report and have opened a support case on your behalf. Keep your eyes out for an email from support@articulate.com with some next steps!
Can you send the email to me too as I would like to go back to a previous version as I also have spent weeks on a project and am getting pressure to publish it but can't whilst it's looking like this.
Hi, Laura. Thanks for reaching back out here, and I'm really sorry for the headaches.
We're here to help relieve them! I've shared your request with our Support Engineers, so look out for an email from them shortly while we look into the next steps in tackling this bug.
If you–and anyone else–hit any roadblocks and need to roll back to a previous update, please let us know! We never want anyone to spend hours troubleshooting a problem alone.
I am also experiencing this problem just as I am planning to send files to the client. It is noticeable in Chrome but far worse in IE.
Hi, Toni. So sorry you're also running into this border issue.
Smart move on submitting a case to our Support Team–I saw my teammate, Ronaziel, was able to help. Let us know if you have any more questions, and we'll continue to keep everyone here updated on this bug's progress!
Was this ever updated? I'm having the issue now.
Thanks for checking in, Jenifer!
Our team is working on a solution for this issue, and we'll keep this discussion updated as soon as it's fixed. If I can be of any other help, please don't hesitate to reach out!
This discussion is closed. You can start a new discussion or contact Articulate Support.