broken blank slides

Jan 17, 2013


I have a course that I was working on in Storyline. When I try to access the course now, the it displays the majority of the slides as blank / greyed out and when you try to access the slides, the program crashes. Is there any way to recover this story file?

7 Replies
Christine Hendrickson

Hi Derek,

How are you accessing the project? Is it located on an external source? Try to make sure it's located on your hard drive before opening it and see if that fixes the problem. 

Here's some additional information:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the followingMicrosoft article.


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