browser trouble, or is there something I can do?

Feb 10, 2016

I'm linking to an article in our University's library using the Resources area in Storyline. Everything works as expected in Chrome and Firefox: the link opens in a new window, prompts you to login if you're not already, displays the library's page for the article.   In IE, though, it does some weird things.  (IE version is 11.0.9600.18163)  One tester got a persistent tag that looks like the text in the Resources area for the article; this displayed throughout the rest of the piece, covering up portions of graphics, etc.   Another tester said a too-small, fixed-size scroll window displayed the article content; it was nearly impossible to read the article that way.

We can just tell people to use Chrome or Firefox, of course, but if there's something I can do in Storyline to fix this, please let me know. Thanks in advance for any insights.

1 Reply
Ashley Terwilliger-Pollard

Hi Mary,

I'm not sure what you mean by a "tag" and how it's displaying over the course. It sounds like it's not opening the new window in IE but within your existing window? There aren't settings outside of the options detailed here for hyperlinks to control the browser, and each browser can act a bit differently  - so you may want to see if there is a specific IE setting you could instruct users to use and/or a way to change the behavior. 

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