I haven't come across this behavior yet, but I'm happy to help investigate with you! A few questions:
Are you saving the content to a local hard drive (typically the C: drive)? Saving to a network drive can cause similar issues, so I'd like to rule this out as the culprit.
Does this problem affect all Storyline files or one in particular?
Also, does the crashing happen with a specific layer or multiple ones?
Thanks, I will research those questions. It's saved to my hard drive, so it's not that, but I haven't had a chance yet to explore with different files.
4 Replies
It won't happen to me on SL360 latest update.
Yikes, Sarah! So sorry you're at this roadblock.
I haven't come across this behavior yet, but I'm happy to help investigate with you! A few questions:
Looking forward to digging deeper, and we're always available here to work with you one-on-one in a support case if that's easier!
Thanks, I will research those questions. It's saved to my hard drive, so it's not that, but I haven't had a chance yet to explore with different files.
Sounds great Sarah, just let us know what you find in your research and how we can further help you out :)
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