4 Replies
Katie Riggio

Yikes, Sarah! So sorry you're at this roadblock.

I haven't come across this behavior yet, but I'm happy to help investigate with you! A few questions:

  • Are you saving the content to a local hard drive (typically the C: drive)? Saving to a network drive can cause similar issues, so I'd like to rule this out as the culprit.
  • Does this problem affect all Storyline files or one in particular?
    • Also, does the crashing happen with a specific layer or multiple ones?

Looking forward to digging deeper, and we're always available here to work with you one-on-one in a support case if that's easier!