I opened a case on your behalf - and someone from our Support team will be in touch with you as soon as possible. Keep your eyes peeled for an email from Support@articulate.com.
I am also getting that same error message that Lianne is getting when trying to view slides in preview mode.
I am also having lots of problems while working with inserted audio files in the time line. I am trying to sync audio to slide animations using the timeline and when I press the play button on the timeline to play the slide the whole project freezes up.
Hopefully Jonathan can get to the bottom of my issues because as of now I am dead in the water and can't move forward at all with the project that I am currently working on.
I took a peek into your case, and my colleague Jonathan sent you an email today at 2:00PM EST. If you don't see his email, be sure to double-check your spam and junk email folders.
And Derek, it looks like Jonathan worked with you as well! I see he helped you find the troublesome slides, and now you're able to edit the audio and publish the file.
8 Replies
I recommend contacting support directly. https://articulate.com/support/contact/
Hi Lianne,
I opened a case on your behalf - and someone from our Support team will be in touch with you as soon as possible. Keep your eyes peeled for an email from Support@articulate.com.
I am also getting that same error message that Lianne is getting when trying to view slides in preview mode.
I am also having lots of problems while working with inserted audio files in the time line. I am trying to sync audio to slide animations using the timeline and when I press the play button on the timeline to play the slide the whole project freezes up.
So sorry that's happening, Derek. I see you submitted a case, and my colleague Jonathan is working with you now. You're in good hands!
Hopefully Jonathan can get to the bottom of my issues because as of now I am dead in the water and can't move forward at all with the project that I am currently working on.
Dear Ashley,
Thanks for your reaction. Do you have any idea when I will recieve a mail? We want to work with Storyline. Tnx!
Hi Lianne,
I took a peek into your case, and my colleague Jonathan sent you an email today at 2:00PM EST. If you don't see his email, be sure to double-check your spam and junk email folders.
And Derek, it looks like Jonathan worked with you as well! I see he helped you find the troublesome slides, and now you're able to edit the audio and publish the file.
Hi Alyssa,
Yes, Jonathan was able to isolate the objects within a couple of slides that were causing the issues that I was experiencing.
I am now good to go!
Regards,
Derek
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