Bug - Video not playing - Possible Chrome update causing bug

Feb 04, 2020

Hi all,

I'm hoping if this is something widely seen or just with me. I recently published a module that has video and it's currently returning the green square block. It's only happening in Chrome (version 79.0.3945.130).

 

Has anyone else experienced video not playing?

Cheers

1 Reply
Katie Riggio

Hi there, Allen. Happy to help investigate!

What version of Storyline was used to publish the course? You can find this detail by clicking on the Help tab, then About Storyline.

Are you also comfortable with attaching the .story file in your reply to this discussion? If there is private material, you can use this link to upload the course for our Engineers. Either way, we'll delete the file after troubleshooting in Chrome 79!

This discussion is closed. You can start a new discussion or contact Articulate Support.