I'm troubleshooting an issue in a file where two buttons are used to display a layer. When uploaded to our LMS one button will work then the other will not after returning to the slide. Has anyone experienced this issue through an LMS. We use Cornerstone.
Hi, Aaron. Happy to help you nail down the culprit!
First, have you had a chance to test the file in another LMS like SCORM Cloud–an industry-standard tool for testing SCORM output–to see if you experience the same button issue there?
I'm happy to dig into the .story file to help you with that testing if you're able to share it with me!
We actually just figured out that our template was corrupted. We had the help of our Cornerstone Admin who was able to convert the content to Articulate 360 and the buttons and layers started working.
We are working with Storyline 2 still and I'm curious to know if there could be possible issues that stem from us using an older version of the software. Thoughts?
Nice detective work, Aaron! Thanks for keeping us in the loop.
Without seeing the file, my best guess is that the issue lies in the Flash format. Storyline 2 publishes Flash first–with the ability to include the HTML5 output–whereas Storyline 360 does the inverse. If you're able to share the original version of the project, I'd love to test that theory! 🔬
I just uploaded the file. Thanks for checking it out. I recently learned we have had similar issues with two other files. So I'm very interested to see what you find.
Hey, Aaron! Oh no, I'm not finding any recent cases associated with your name or email. Did you receive a confirmation email or case number when you submitted the project?
Thanks for sharing your file with me, Aaron! Confirming receipt. 😊
I just shared my findings with you in your case; let's continue our conversation there! I'll also post any important insight here for those following this discussion.
7 Replies
Hi, Aaron. Happy to help you nail down the culprit!
First, have you had a chance to test the file in another LMS like SCORM Cloud–an industry-standard tool for testing SCORM output–to see if you experience the same button issue there?
I'm happy to dig into the .story file to help you with that testing if you're able to share it with me!
Hi Katie,
We actually just figured out that our template was corrupted. We had the help of our Cornerstone Admin who was able to convert the content to Articulate 360 and the buttons and layers started working.
We are working with Storyline 2 still and I'm curious to know if there could be possible issues that stem from us using an older version of the software. Thoughts?
Nice detective work, Aaron! Thanks for keeping us in the loop.
Without seeing the file, my best guess is that the issue lies in the Flash format. Storyline 2 publishes Flash first–with the ability to include the HTML5 output–whereas Storyline 360 does the inverse. If you're able to share the original version of the project, I'd love to test that theory! 🔬
Additionally, while it's hard to nail down the root of corruption, these tips can help reduce the risk in the future.
Hope that helps, and I'll be here!
I just uploaded the file. Thanks for checking it out. I recently learned we have had similar issues with two other files. So I'm very interested to see what you find.
Hey, Aaron! Oh no, I'm not finding any recent cases associated with your name or email. Did you receive a confirmation email or case number when you submitted the project?
If not, could you have another go at uploading your .story file here and let me know what happens?
I tried loading it again using the link you provided. I did not receive a confirmation email for the first upload.
Thanks for sharing your file with me, Aaron! Confirming receipt. 😊
I just shared my findings with you in your case; let's continue our conversation there! I'll also post any important insight here for those following this discussion.
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