I took a look in Win 10 via Edge browser and the buttons worked as expected.
You can use the Microsoft Edge browser to view Articulate Storyline 2 courses (Flash only). For a complete list of Storyline system requirements, see this article.
I'm not really sure about it. When i tried to use the same file what was attached by me in this post, it seems to work as expected in MS Edge.
I have now upgraded to using Storyline 360. And I am not running into any such issues. Its a great tool. I would suggest you to try it out yourself at once.
If you want to take a look at Articulate 360 you can start a trial here.
With your Storyline 2 content, do you know if you're viewing the Flash or HTML5 output? A lot of browsers have started to block Flash by default and one way to spot that in Web published content is to look at the end of the URL - story.html will be Flash, story_html5.html will be the HTML5 output.
You can often reenable Flash within the browser plugins or add-ons.
Actually, it's neither story.html nor story_html5.html but rather index_lms.html!!
But I'm not sure that it would be a Flash issue since the lessons run fine on Chrome, Internet Explorer and Mozilla Firefox. It really seems related to the latest version of Microsoft Edge for some reason (it worked fine on the previous version). It appears as if the location of some hotspots is corrupted when loaded by Edge.
Thanks for the link to the Articulate 360 trial, but I'm fine with SL2 for the time being.
Hi Lucio! If hotspots are acting strangely in the latest version of Edge, we'd definitely want to know about that. Would you mind sharing your file so I can take a closer look? If you'd like to keep it private, use this form instead.
Sorry for the delay in responding. After some testing on different lessons, it seems the bug is mainly present on the resume dialog box. All lessons are published for LMS (SCORM 1.2) and to include HTML5 output, but not the use of the Articulate Mobile Player.
Alyssa, I'm sorry for not following up on this issue But I have more critical issues that appeared in SL2. Now when launching SL2, a message appears indicating the "Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline...". The fact is that I have Flash Player 26 and Shockwave Flash Object is enabled in Internet Explorer!!
Additionally, I can no longer Preview my lessons. When I launch a preview, the preview window opens and seems to load something until the progress bar reaches the end. Then it just stays there without doing anything further.
Also, now when I press the Player button, nothing happens and can no longer open the player's dialog box.
Alyssa, disregard my latest comments. I was the cause of my own headache. Indeed, I had temporarily disabled UIAutomationCore.dll for other purposes and had forgotten to re-enable it. That cascaded into the problems I was experiencing with Flash, including the message regarding Flash Player 10. Sorry!!
The original problem with the Resume dialog box still stands however. I guess that you have been unable to reproduce it? I am a little pressed for time these days. As soon as it becomes possible, I will prepare a little package and send it to you though the link that you've provided.
I am experiencing the same issue with MS Edge for Windows 10. Our lessons are published for LMS (SCORM 1.2) as "HTML5" (but not to include Articulate Mobile Player). They run fine with Internet Explorer, Firefox and Google Chrome;
A agree with Lucio, the problem seems to be connected to the Resume Box. The lessons marked as 'completed' run as intended. But when I launch lesson marked as 'In progress' the Resume Box appears, and the whole launching window freezes. The only way to leave the lesson is to close the browser window.
I'm sorry you've been running into that! Thanks so much for allowing me to test your file.
I uploaded your .zip to SCORM Cloud to test it in an LMS. When I viewed it in Edge, exited the course, and then entered again- I did not experience the freezing issue you're describing. I was able to resume the course and continue forward.
It doesn't seem that we've had a consistent report of this either - can you let us know a bit more on what this user experienced and where they were viewing the content (i.e., browser, version, LMS used, etc.)?
That'll help us track down if there is an issue in Storyline, Edge or how it's communicating with the LMS
Thank you for following up.
No progress unfortunately. Still experience the same issue persist. Here is
what I did:
I uploaded .zip to Scorm Cloud and viewed it in Edge. When I launched the
course first time all worked fine. I then exited the course and launched it
again. Got "resume" popup with all buttons frozen. After 10-15 seconds of
clicking on different buttons it suddenly become unfrozen and resumed
normally. Exited and started again - with the same result.
We had to advise our users not to use Edge until the issue is resolved
I scrolled back to your earlier responses and didn't see this information, so I wanted to double check. What version of Storyline are you using? Do you know if Edge is showing you Flash or the HTML5 output?
Also, if you'd like to share the SCORM Cloud link I'm also happy to test it out.
We first run into issue with Edge back in August.
The course was created in Presenter 13, published to include HTML-5
output(but not Articulate Player); SCORM 1.2
We do not have any problems viewing it with other browsers. But the issue
is persistent through all all courses, not just this one.
Not sure what is the correct way to share the SCORM CLOUD link (I have to
know your e-mail, right?). I just copy it here:
Mac: Safari 6.0.5 or later, Google Chrome (latest version)
Mobile: Safari in Apple iOS 6 or later
So that could explain why things are not working for you in Edge. Do you know if you have Flash disabled there? A number of browsers have started to disable Flash by default.
To share the SCORM Cloud link, choose to make an invite that's public and then you'll be provided with a URL you can share. That's what you can post here for me to give it a test if you'd like!
Thanks for sharing the SCORM Cloud link! I tested it in Edge version 40.15063 with Flash enabled, and I didn't have any problems using the Resume Yes and No buttons. Here's a screen recording of my testing.
I am seeing the same up to the point when I need to use Resume Yes No
buttons. They are still getting frozen.
The only difference is I am using Microsoft Edge 40.15063.674.0
Any other settings I can check? Will the screen recording help you?
Thanks, Varya. I'd like to enlist the help of our Support Engineers. Since it seems that you and I are using the same test environment, they'll be able to dig a little deeper to spot where the problem lies.
I'll open a case on your behalf--keep an eye out for an email from our team!
32 Replies
You might find some insight into SL and Microsoft's Edge browser via the forum's search box as I know the topic's been raised over the last few months
Hi Sujeev!
I took a look in Win 10 via Edge browser and the buttons worked as expected.
Hi Sujeev,
Was there any development on this issue? I am experiencing the same problem with MS Edge only since the last Windows 10 update last week.
Thank you.
Hey Lucio,
I'm not really sure about it. When i tried to use the same file what was attached by me in this post, it seems to work as expected in MS Edge.
I have now upgraded to using Storyline 360. And I am not running into any such issues. Its a great tool. I would suggest you to try it out yourself at once.
Thanks.
Noted! Thank you Sujeev!!
Hi Lucio,
If you want to take a look at Articulate 360 you can start a trial here.
With your Storyline 2 content, do you know if you're viewing the Flash or HTML5 output? A lot of browsers have started to block Flash by default and one way to spot that in Web published content is to look at the end of the URL - story.html will be Flash, story_html5.html will be the HTML5 output.
You can often reenable Flash within the browser plugins or add-ons.
Hi Ashley,
Actually, it's neither story.html nor story_html5.html but rather index_lms.html!!
But I'm not sure that it would be a Flash issue since the lessons run fine on Chrome, Internet Explorer and Mozilla Firefox. It really seems related to the latest version of Microsoft Edge for some reason (it worked fine on the previous version). It appears as if the location of some hotspots is corrupted when loaded by Edge.
Thanks for the link to the Articulate 360 trial, but I'm fine with SL2 for the time being.
Hi Lucio! If hotspots are acting strangely in the latest version of Edge, we'd definitely want to know about that. Would you mind sharing your file so I can take a closer look? If you'd like to keep it private, use this form instead.
Hi Alyssa,
Sorry for the delay in responding. After some testing on different lessons, it seems the bug is mainly present on the resume dialog box. All lessons are published for LMS (SCORM 1.2) and to include HTML5 output, but not the use of the Articulate Mobile Player.
Hi Lucio! Can you tell me more about what's happening with the Resume dialog box? If you have a file you can share, that would be helpful, too!
Alyssa, I'm sorry for not following up on this issue But I have more critical issues that appeared in SL2. Now when launching SL2, a message appears indicating the "Flash Player 10 or higher for Internet Explorer is required to run Articulate Storyline...". The fact is that I have Flash Player 26 and Shockwave Flash Object is enabled in Internet Explorer!!
Additionally, I can no longer Preview my lessons. When I launch a preview, the preview window opens and seems to load something until the progress bar reaches the end. Then it just stays there without doing anything further.
Also, now when I press the Player button, nothing happens and can no longer open the player's dialog box.
Alyssa, disregard my latest comments. I was the cause of my own headache. Indeed, I had temporarily disabled UIAutomationCore.dll for other purposes and had forgotten to re-enable it. That cascaded into the problems I was experiencing with Flash, including the message regarding Flash Player 10. Sorry!!
The original problem with the Resume dialog box still stands however. I guess that you have been unable to reproduce it? I am a little pressed for time these days. As soon as it becomes possible, I will prepare a little package and send it to you though the link that you've provided.
Thank you
No worries, Lucio! It happens to us all. ☺️
I haven't had any luck recreating the issue, so a sample file would be super helpful. Take your time--I'll be around when you're ready!
I am experiencing the same issue with MS Edge for Windows 10. Our lessons are published for LMS (SCORM 1.2) as "HTML5" (but not to include Articulate Mobile Player). They run fine with Internet Explorer, Firefox and Google Chrome;
A agree with Lucio, the problem seems to be connected to the Resume Box. The lessons marked as 'completed' run as intended. But when I launch lesson marked as 'In progress' the Resume Box appears, and the whole launching window freezes. The only way to leave the lesson is to close the browser window.
Any help would be appreciated
Thank you
Hey Varya,
I'm sorry you've been running into that! Thanks so much for allowing me to test your file.
I uploaded your .zip to SCORM Cloud to test it in an LMS. When I viewed it in Edge, exited the course, and then entered again- I did not experience the freezing issue you're describing. I was able to resume the course and continue forward.
Take a look at it here and let me know if you're hitting that issue still.
Keep me posted!
Wanted to add here that we received a user report with this same issue...any progress here would be welcome. It seems like it's intermittent.
Hi Sam,
It doesn't seem that we've had a consistent report of this either - can you let us know a bit more on what this user experienced and where they were viewing the content (i.e., browser, version, LMS used, etc.)?
That'll help us track down if there is an issue in Storyline, Edge or how it's communicating with the LMS
Hi Sam,
Thank you for following up.
No progress unfortunately. Still experience the same issue persist. Here is
what I did:
I uploaded .zip to Scorm Cloud and viewed it in Edge. When I launched the
course first time all worked fine. I then exited the course and launched it
again. Got "resume" popup with all buttons frozen. After 10-15 seconds of
clicking on different buttons it suddenly become unfrozen and resumed
normally. Exited and started again - with the same result.
We had to advise our users not to use Edge until the issue is resolved
Varya
Hi Varya,
I scrolled back to your earlier responses and didn't see this information, so I wanted to double check. What version of Storyline are you using? Do you know if Edge is showing you Flash or the HTML5 output?
Also, if you'd like to share the SCORM Cloud link I'm also happy to test it out.
Hi Ashley,
We first run into issue with Edge back in August.
The course was created in Presenter 13, published to include HTML-5
output(but not Articulate Player); SCORM 1.2
We do not have any problems viewing it with other browsers. But the issue
is persistent through all all courses, not just this one.
Not sure what is the correct way to share the SCORM CLOUD link (I have to
know your e-mail, right?). I just copy it here:
http://cloudmail.scorm.com/wf/click?upn=4ZI2pEElCYMBSHFsnL24oH0HksmgTK5FnrL3PdmP7DAPEgdGDsSws8-2Fo84dB5RIrBu2MFPEnDafk-2BbyNaPJTVfLmtOt-2BH-2Bzl-2F6OQZ0dXa8J8vTHtIL-2BxYNcuLk6-2BmeEPa3tE8-2BX2izm3oqacGLqn3w-3D-3D
Hi Varya,
Presenter '13 and HTML5 is supported in these browsers:
HTML5
Windows: Google Chrome (latest version)
Mac: Safari 6.0.5 or later, Google Chrome (latest version)
Mobile: Safari in Apple iOS 6 or later
So that could explain why things are not working for you in Edge. Do you know if you have Flash disabled there? A number of browsers have started to disable Flash by default.
To share the SCORM Cloud link, choose to make an invite that's public and then you'll be provided with a URL you can share. That's what you can post here for me to give it a test if you'd like!
Hi Ashley,
Sorry for the delay, was a bit overwhelmed by other projects.
Here is the URL:
https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=05f03cad-9909-4059-80a2-5ad38cd20141
Flash is not disabled in Edge, and popups are not blocked.
Thank you,
Varya
Hi Varya,
Thanks for sharing the SCORM Cloud link! I tested it in Edge version 40.15063 with Flash enabled, and I didn't have any problems using the Resume Yes and No buttons. Here's a screen recording of my testing.
Is this not what you're seeing on your end?
Hi Alyssa,
I am seeing the same up to the point when I need to use Resume Yes No
buttons. They are still getting frozen.
The only difference is I am using Microsoft Edge 40.15063.674.0
Any other settings I can check? Will the screen recording help you?
Thank you,
Varya
Thanks, Varya. I'd like to enlist the help of our Support Engineers. Since it seems that you and I are using the same test environment, they'll be able to dig a little deeper to spot where the problem lies.
I'll open a case on your behalf--keep an eye out for an email from our team!
This discussion is closed. You can start a new discussion or contact Articulate Support.