Buttons on layers not working in Chrome version 72.0.3626.109

Hi Articulate,

The latest Google Chrome update (72.0.3626.109) seems to have broken all buttons on layers in Storyline.

We use buttons on layers all throughout our hundreds of courses, and now all our students who are using the most up-to-date version of Chrome cannot proceed through our Storyline scenarios.

For example, this is what our students should see when they encounter a layer with a button on it (as per Internet Explorer, Firefox, old versions of Chrome): https://i.imgur.com/U0xqIK9.jpg

But currently, this is what students using Chrome 72.0.3626.109 are seeing: https://i.imgur.com/JMsomjc.jpg 

The CONTINUE button is still clickable, but it is invisible, and students are unlikely to guess what they should be interacting with. It practically stalls any student who engages with our learning material.

Is Articualte aware of this issue?

If so, is there any way to solve this issue?

Best,
Alex

32 Replies
Daniel Solove

I am having a similar issue.  This was a longstanding bug with Safari that had existed for about a year.  Now, it has spread to Chrome.  Here's my thread about it: https://community.articulate.com/discussions/articulate-storyline/slide-layers-out-of-order-problem-in-safari-has-now-spread-to-chrome-any-insights-or-fixes

There are some workarounds, but they all involve having to republish every module. For those of us like me who have hundreds and hundreds of modules, this is a horrible nightmare.  

Daniel Solove

We are SL3 users who just tried SL360 on a free trial and the problem appears to be solved in most devices except iPads, which still experience some of these issues. Is there any further information on iPads? Also, as we still using SL3 now, it would be great to know the answer to Martin's question.

Greg Sevcik

It was loaded into our Cornerstone LMS and tested from there using Google Chrome.

Greg Sevcik
Director of Training
7500 Pecue Lane
Baton Rouge, LA 70809
Office: (225) 298 - 5343
Cell: (225) 329 - 3887
Email: gsevcik@he-equipment.com
Website: http://he-equipment.com
[HE Equipment Services-ETS with 50th anniversay logo for email

Crystal Horn

Hi Greg. Thanks for confirming. I've opened a case for you with my team so we can have a closer look and make sure we resolved all instances of the previous bug. You'll get a confirmation email with an upload link. If we can have permission to test your .story file, that would be super! We'll delete it when we're done.

I'll follow along as well so I can update this discussion.

Allan Bolton

Thanks Ashley.  There appears to be an issue with quiz responses whereby they display briefly on answer submission and then disappear leaving the user with no means of progression to the next question.  See attached screen capture. Note all objects in the response layers span the full length of the timeline. 

Leslie McKerchie

Hi again everyone,

I'm happy to share that an update to Storyline 3 is available today.

Enhanced: We added support for Google Chrome 72 and Safari 12.0.3. If objects disappear when viewing a course in these browsers, install the latest Storyline 3 update and republish your course.

Check out all the details on the latest release here.

Please let us know if you run into any issue after updating and republishing.

Alyssa Gomez

Hey Brian, 

This issue should be fixed, so I'm sorry you're running into it again. We haven't seen this on our end since Chrome 73, so we would love to get a closer look at a sample of your file.

Would you be willing to share a few slides with us? If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Randy Hill

I have one client seeing this with buttons over an mp4 video on a layer disappearing as soon as the video plays. We do not see it on our end but he sees it on his. He is using chrome 72.***.121. When I asked him to try it in IE it worked fine for him. I am using 360. No one else has experienced this issue and I can't replicate it, but I watched him do it on webex. Anyone else experiencing this? I am hoping he updates to Chrome 73 and it goes away.