Buttons on layers not working in Chrome version 72.0.3626.109

Feb 17, 2019

Hi Articulate,

The latest Google Chrome update (72.0.3626.109) seems to have broken all buttons on layers in Storyline.

We use buttons on layers all throughout our hundreds of courses, and now all our students who are using the most up-to-date version of Chrome cannot proceed through our Storyline scenarios.

For example, this is what our students should see when they encounter a layer with a button on it (as per Internet Explorer, Firefox, old versions of Chrome): https://i.imgur.com/U0xqIK9.jpg

But currently, this is what students using Chrome 72.0.3626.109 are seeing: https://i.imgur.com/JMsomjc.jpg

The CONTINUE button is still clickable, but it is invisible, and students are unlikely to guess what they should be interacting with. It practically stalls any student who engages with our learning material.

Is Articualte aware of this issue?

If so, is there any way to solve this issue?

Best,
Alex

Layer_in_IE.jpg
Layer_in_Chrome.jpg

32 Replies

Ashley Terwilliger-Pollard
Staff

5 years ago03/22/19 at 2:08 pm (UTC)

Hi Randy,

Keep us posted if he is able to update, and I'd also check that you're publishing content with the latest update of Storyline - you can use Storyline 3, build 3.6.18134.0 or Storyline 360, build 3.26.18364.0.

5 years ago03/22/19 at 7:12 pm (UTC)

Hi Alyssa. Turns out the user was still on Chrome 72. It was waiting to restart to update and they thought it was already updated. Once I had them restart, the button/layering issues are resolved. Thanks.

Leslie McKerchie
Staff

5 years ago03/22/19 at 7:17 pm (UTC)

Thanks for the update and letting us know what worked for your users, Brian. Much appreciated.

ketaki narvekar

almost 5 years ago07/04/19 at 5:46 am (UTC)

Hi,

I am facing similar issue in SL2 as well. In addition to this, I can see hand cursor is not appearing even if I added button in the slide. Can you please look into it?

My Chrome version is Version 75.0.3770.100 .

Let me know once you fix this in SL2 as well.

Thanks in advance.

Regards,

Ketaki

Katie Riggio
Staff

almost 5 years ago07/09/19 at 1:36 pm (UTC)

Greetings, Ketaki!

I'm sorry you're at this roadblock. We haven't been able to recreate both problems in Storyline 2, so I'm glad you reached out!

A few questions to help us explore our next steps:

What Storyline 2 update are you using? You can find this detail by clicking on the Help tab, then About Storyline.
Is the course hosted on a web server or LMS?
If you're able to share the troublesome .story file with us for testing, that would be gold! You can send it privately to us by using this link. We'll delete it as soon as we're done troubleshooting.

ketaki narvekar

almost 5 years ago07/11/19 at 8:56 am (UTC)

Hi katie,

Thanks for the updates.

I am attaching the SL version and .story file for your reference.

I have published it on local web server and my chrome Version 75.0.3770.100 (Official Build) (64-bit).

I hope this will help you in troubleshooting this issue.

Thanks a ton.

Regards,

Ketaki

articulateVersion.png
sample.story

Vincent Scoma

almost 5 years ago07/17/19 at 6:07 pm (UTC)

Hey Ketaki,

Appreciate you sharing your file and screenshot with us! I reviewed your Storyline 2 file, and I am experiencing similar behavior when I published the course to a local webserver. I was able to interact with the buttons, however, the cursor was not changing to a hand icon as intended.

Another way to have the hand icon appear would be to change the button to either an image or just the shape by itself. I see in the States properties that the button in your course has a magnifying glass attached to it. If you remove the magnifying glass and keep the button as a shape, the hand icon will appear when hovering over the button.

I’ve opened a case for you with our Support Engineers, and you should receive an email on this soon. We’ll be able to share our findings and keep you updated on our progress.

I will follow along as well so I can update this discussion.