Callouts out of sync/misaligned with video during rewind/fast forward

Jun 09, 2016

Hello,

I have a problem that I have not found elsewhere in my searches.

After my recording, I add simple shape callouts over some areas of interest. When I play that slide back uninterrupted, everything plays properly with the proper timing. But when I rewind or fast-forward the video, the callouts act erratically. They either do not show up at all, or they play at the wrong time.

I have this issue when I play back the slide and also after I publish.

As "revisiting property" of my slide, I tried "automatically decide" and "Reset to initial state" with no success. I can't imagine "Reset to initial state" is the solution.

I do not have a seekbar, and I do have video controls below the video.

I just upgraded to Storyline Update 10 - build 1509 1408.

I hope I don't have to create extra layers for the callouts, or to add the callouts as I am recording - that would be very difficult to do.

Any help would be appreciated.

Thanks

Joe

3 Replies
Joe Nakhleh

Hi Christie,

Thanks for your reply. Yes, I had seen the troubleshooting "Unexpected or Erratic Behavior in Articulate Storyline 2" section earlier, and gone through it. I am working on a local drive, I had uninstalled/reinstalled Storyline (I now have update 10 - build 1509 1408), and tried the different "slide revisiting" properties.

I zipped the file, as usual, and I have the same issue running it in the LMS environment as I do when I run the published file directly.

Any other ideas?

Thanks

Joe

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