can i use Animated GIF Image in Storyline ???

Hi Rajeshwari! Looks like Parashuram is assisting you here, but I wanted to pop in and welcome you to E-Learning Heroes :)

I created a GIF but it does not show on the Storyline preview and I cannot figure out why not. Could you help with this please? I have a very tight deadline and it seems that Storyline is a complex and not so straight forward tool as I thought it would be.

Another thing: is there any Mac OS version coming?

Hi Jussi

I downloaded and inserted your gif and its working in preview for me.  See attached screenr.  What error message are you getting or what is happening?

I don’t get any error message.

Jussi Luukkonen, MBA
Director
Business Action Script

www.businessactionscript.com

email: jussi@businessactionscript.com
mobile: 021 999 652

Hi Jussi!

Do you experience the same issue if you insert in a new file or is it just happening in a particular file?

As to the Mac version, that is a common request and you are welcome to share your thoughts here as well.

Also please note that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.

Hi Leslie

thank you for your quick responses.

I have so far been testing only with the GIF I sent to you on one screen. I have a very tight timeframe for this and I need to progress the work, which means that I have very limited time for testing. I would appreciate if you could come up with a practical solution without extensive troubleshooting. Another pain is that I didn’t create the basic version of this Storyline file, which means that way it has been put together causes another set of headaches. I am very novice Storyline user, which makes things even more challenging.

Cheers
Jussi

Jussi Luukkonen, MBA
Director
Business Action Script

www.businessactionscript.com

email: jussi@businessactionscript.com
mobile: 021 999 652

Hi Jussi!

I apologize for not being clear. I did not have any trouble with your GIF. Wendy mentioned the same findings when she took a look.

I'm attaching the file that I tested with.

Therefore, it seems like the issue may be within your file or software.

If limited to your file, you can import into a new file or if you have difficulty with your software you may want to consider a repair.

If you feel you need to work directly with our support engineers, you may connect with them here.

Please correct me if I am wrong: I have imported an animated gif like I would import an image and the animation is not showing. I get static image. 

I am right now installing the update to see if that will fix it. 

ya the installation did not help. 

Hi Ahssan!

Could you share the gif so that we could take a look?

Hi Leslie the actual project file is big. upload a test file specific with then animate gif. If someone can help  make that work I could take it over to the project.

I have added the storyline file and two gif files.

I really appreciate you guys looking into this quickly.

Hi Ahssan! Those two gif files worked as static images for me in all environments, not just Storyline. Not sure of the formatting that was utilized.

Check out the two I saved attached here and see if they will work in your file.

Strange,

When I drag my gif file into the web browser it works. I used photoshop to export it.
But your file works. I have to trouble shoot the Gif file on my end.

Thank you and will post here once I find out what is going on.

Hi Leslie,

I figured out what the problem was. I forgot to add frame delay time in photoshop which resolved the  problem. Gif really ills the quality.  Thanks for the help.

Glad you were able to get that sorted Ahssan. Thanks for sharing an update with me. I'm really not so good with gif files ;)

Yes but the graphic is very poor so I replaced it with video, then realized I can't do the hover effects I want to. I have shared it here if you guys can think you can help. Else I have moved on to place a static image. 

Thanks for sharing Ahssan! Looks like some of your fellow community members jumped in to assist you :)

Hi there.

I have the same issue discussed here.

AS Ahssan, I have exported an animated gif using Photoshop CC. It works well on a web browser and powerpoint.

When I import the file on storyline 2, I only get an static image. I don't get any error message. I have checked the delay time and it seems to be ok. 

Sadly, I cannot share the file.

What can I do?

Hello Xavier and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing with your gif.

I was able to identify an issue we have reported surrounding high-resolution gifs. A workaround listed is to reduce the resolution or quality of the gif, and I've also seen reducing the size to be a solution for some customers. Hopefully one of those will be able to help you out as well.

I'll attach this conversation to our report.

Hi Leslie and thank you.
You are right. As soon as I reduced the resolution of the gif it resolved the issue.
Many thanks

Thanks so much for letting us know that it worked for you in the meantime.

Hi there,

I was trying to import a high-resolution gif in the storyline and seems like it is still not possible. Did we find any other solution for this?

I really don't want to decrease the resolution for my gif. Or can you help me with the settings I need to export gifs from Photoshop without losing the quality? 

Dear Articulate team? Any solution here ??

As after several years the issue remains any solution Articulate can provide for animated GIF file?